Senior Program Manager, Implementation Strategy & Operations

Summary

Join Khan Academy India as a Senior Manager - Strategy and Operations, Schools Team and play a critical role in managing support and rostering operations for state programs, liaising with Khan Academy International on technical issues, and supporting the Head of Government Partnerships and Programs. The ideal candidate will have 8+ years of experience in system or program operations, ideally in education/edtech, and possess strong operational, team management, project management, and communication skills. This full-time role requires cross-time-zone collaboration and involves managing large datasets, working with engineers and product teams, and handling sensitive information. The position offers competitive salaries, a remote-friendly workplace with flexible schedules, health and wellness benefits, paid time off, and parental leave. The successful candidate will be motivated by Khan Academy's mission and comfortable working in a fast-paced, evolving environment.

Requirements

• Motivated by the Khan Academy mission: “to provide a free world-class education for anyone, anywhere.”
• 8+ years of experience in one or more of the following areas: system operations, program operations, Chief of Staff —ideally in an education/edtech context
• Operational strength in systems setup, logistics, and troubleshooting, with experience managing large datasets or education platforms
• Proven ability to work cross-functionally with engineers, product teams, and educator
• Strong team management, project management and organizational skills, with the ability to juggle multiple workflows in a fast-paced environment
• Excellent written and verbal communication skills, with a talent for translating technical concepts for non-technical audiences
• Comfort with ambiguity and a bias toward action; you enjoy building and iterating in evolving contexts
• A collaborative and entrepreneurial mindset, eager to contribute and coordinate effectively with diverse partners
• High level of professionalism, discretion, and integrity when handling sensitive information
• Proficiency in relevant software tools such as Microsoft Office Suite, Google Suite, Slack, project management platforms, and communication tools
• Comfortable relocating to Delhi/Gurgaon and working out of the office 2 days a week

Responsibilities

• Manage and strengthen the support and rostering systems that power Khan Academy India’s state programs,  with a lens of accuracy, compliance, and long-term financial sustainability
• Liaison with Khan Academy International, and as needed with relevant product and engineering teams at Khan Academy International, to inform product roadmap, resolve technical issues etc
• Program  Support: Contribute to the overall operational efficiency of the Schools team by working with the Head - Government Partnerships and Programs to implement processes and procedures
• Project Management : Coordinate and support on any new initiative/project within the team/organization, ensuring they are executed efficiently and on time
• Strategical Support to Head - Government Partnerships and Programs : Act as a reliable point of contact for the Head - Government Partnerships and Programs, assisting and collaborating on communication, information dissemination, and coordination. Provide research and materials as needed for program planning and implementation related meetings and engagements

Benefits

• Competitive salaries
• Remote-friendly workplace, Flexible schedules
• Health and wellness benefits
• Paid time off and parental leave