Senior Manager, Implementation

Summary

Join Fieldguide, a remote-first company building software for assurance and audit practitioners, as a Senior Manager, Implementation. You will lead a team, manage complex projects, and drive successful implementation of enterprise SaaS solutions. This role requires strong leadership, project management, and technical skills. You will build client relationships, ensuring satisfaction and maximizing product value. Fieldguide offers competitive compensation, unlimited PTO, 401k, wellness benefits, technology/work-from-home reimbursement, and flexible work schedules. As an early-stage startup employee, you'll contribute to building the future of business trust.

Requirements

• 8+ years of experience in enterprise SaaS implementation, with at least 5 years in a leadership role
• Proven track record of successfully managing complex projects and delivering exceptional results
• Strong team leadership skills, with the ability to motivate and inspire others
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and colleagues
• Deep understanding of change management principles and best practices
• Strong technical aptitude and ability to learn new technologies quickly
• Experience with project management methodologies (e.g., Agile, Waterfall)
• Familiarity with industry-standard implementation tools and platforms
• Bachelor's degree in business administration, computer science, or a related field

Responsibilities

• Recruit, hire, and develop a high-performing team of implementation professionals
• Provide mentorship and guidance to team members, fostering a collaborative and supportive work environment
• Set clear goals and expectations, monitor performance, and provide regular feedback
• Manage complex implementation projects from start to finish, ensuring adherence to timelines, budgets, and quality standards
• Develop and execute comprehensive project plans, including resource allocation, risk assessment, and change management strategies
• Coordinate with cross-functional teams (e.g., sales, product, engineering) to ensure successful project delivery
• Develop and execute effective change management strategies to address organizational and cultural challenges during implementation
• Collaborate with clients to identify and mitigate potential risks and obstacles
• Provide guidance and support to clients throughout the implementation process
• Build and maintain strong relationships with clients, acting as a trusted advisor and advocate
• Proactively address client concerns and issues, ensuring their satisfaction with our products and services
• Collaborate with clients to identify opportunities for product enhancements and future business growth
• Possess a deep understanding of enterprise SaaS solutions and their technical components
• Stay up-to-date on industry trends and best practices related to implementation methodologies and technologies
• Provide technical guidance and support to team members and clients as needed

Preferred Qualifications

• 5+ years of experience in leading technology implementations at Advisory/Assurance/Audit firms that help clients deploy, integrate, and optimize new technologies to improve business operations, enhance efficiency, and drive innovation
• Prior Big 4 experience preferred
• Certification in project management (e.g., PMP) or change management
• Experience with specific SaaS platforms or industry verticals
• Proven ability to drive revenue growth and customer expansion

Benefits

• Competitive compensation packages with meaningful ownership
• Unlimited PTO
• 401k
• Wellness benefits, including a bundle of free therapy sessions
• Technology & Work from Home reimbursement
• Flexible work schedules