Senior Implementation Manager

Summary

Join Verifiable, a leading credentialing and network monitoring platform, as a Project Manager! You will manage complex implementations for our largest enterprise healthcare clients. This fully remote position requires 5+ years of experience in technical SaaS or startup environments. You'll need strong project management skills, excellent communication, and the ability to navigate a fast-paced setting. We offer a comprehensive benefits package including health/vision/dental, unlimited PTO, new Apple equipment, and startup equity. We are a rapidly growing company with a collaborative and supportive culture.

Requirements

• 5+ years of Implementation or Project Management experience in a technical SaaS or startup environment
• Ability to effectively manage and prioritize multiple projects, delivering tailored solutions to each customer’s unique needs
• Strong understanding of project management methodologies, including scoping, consulting, issue/risk identification, and clear communication of overall project status
• Self-starter with the ability to thrive in a fast-paced, evolving, and ambiguous environment
• Highly collaborative, organized, detail-oriented, and solutions-focused with strong problem-solving abilities
• Excellent written and verbal communication skills, including the ability to convey complex technical concepts to non-technical stakeholders
• Ability to define technical changes/requirements and communicate them effectively to technical teams

Responsibilities

• Proactively manage customer relationships from sales handoff to successful implementation
• Partner directly with customers to ensure successful implementation of Verifiable based on their unique scope and business objectives
• Lead the implementation process by aligning on project requirements, managing project plans, owning all customer communication, and coordinating teams to drive success
• Manage project expectations through regular meetings, project status reports, and maintaining strong relationships with key stakeholders
• Collaborate with internal teams on configuration and technical components of implementation
• Organize and coordinate customer onboarding and training through virtual web conferences
• Serve as the primary point of contact for all customer-facing requests during the implementation process
• Act as a subject matter expert on the Verifiable product to drive product adoption and usage

Preferred Qualifications

• Healthcare or Healthtech experience
• SFDC proficiency
• Business Analyst experience

Benefits

• Health/Vision/Dental plans
• Unlimited PTO
• New Apple equipment
• Startup equity