Senior Implementation Specialist, Delivery

Summary

Join Datacor, a leading provider of software solutions, as a Senior Implementation Specialist. You will lead and execute all aspects of client software utilization, developing and implementing strategies for best practices across diverse industries. Responsibilities include planning and scheduling delivery processes, managing budgets and resources, identifying and mitigating risks, tracking progress, conducting executive status meetings, and overseeing day-to-day operations to ensure timely and satisfactory project completion. You will also manage customer inquiries and stay updated on ERP trends. This role requires a Bachelor's degree or equivalent experience, 2-3 years of ERP software experience, excellent communication and presentation skills, strong analytical and problem-solving abilities, and exceptional time management skills.

Requirements

• Bachelor’s degree in business administration, accounting, finance, computer science or relevant area; a combination of education and relevant work experience will be considered
• Minimum 2-3 years’ experience in ERP Software or Utilization
• Excellent verbal and written and presentation skills
• Strong analytical and problem-solving skills
• Strong organizational and project management skills
• Exceptional time management skills
• Superb computer literacy with business software, such as Word, Excel, PowerPoint, Outlook, etc

Responsibilities

• Serve as point of contact for delivering solutions for projects across diverse industries
• Plan and schedule the delivery process, including defining project scope, milestones, and timelines
• Manage the budget and resources of the delivery, including allocation of task to team members and ensure the project stays on track
• Identify and mitigate risk to the delivery, including developing contingency plans to mitigate potential issues
• Track progress and adjust schedules to keep deliveries on track
• Conduct executive status meetings with key stakeholders
• Understanding the key business drivers as well as predicting, identifying, and managing key issues and risk through insights, factual conclusions and advice
• Oversee day-to-day operations, ensuring all deliveries are completed on time and meet customer satisfaction
• Manage customer inquiries and complaints related to project delivery
• Stay updated on the latest ERP trends, technologies and best practices

Preferred Qualifications

Application implementation experience