Senior Implementation Specialist

Summary

Join Keeper Security as a Senior Implementation Specialist, APAC (Remote - US, Japan Hours) and play a pivotal role in ensuring the successful onboarding of our products for clients in the APAC region. This remote position, operating on Japan Standard Time (JST), requires close collaboration with customers and internal teams. You will tailor solutions to meet client needs, provide technical support, maintain accurate records, gather client feedback, and manage multiple projects concurrently. The role demands strong communication skills in both Japanese and English, expertise in Keeper products, and the ability to train and mentor team members. This is a fantastic opportunity to join a fast-growing cybersecurity company and make a significant impact.

Requirements

• 4+ years progressive experience in SaaS support and/or implementation
• Strong working knowledge of Salesforce
• Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills
• Experience with Google docs and MS-office tools
• Proficiency in leading external client engagements
• Ability and willingness to consistently maintain Japan Standard Time (JST) working hours
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team, across global regions and time zones
• Experience with project management tools such as Monday.com
• Bachelor’s degree in finance, business administration or a related field to project management or equivalent work experience

Responsibilities

• Oversee the delivery of Keeper’s software for all clients including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products
• Tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience
• Work from the United States while maintaining active working hours aligned with Japan Standard Time (JST) to effectively collaborate with regional clients and internal team members
• Offer continuous technical support to clients, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify project-related risks and issues, promptly escalating them to engineering only when required
• Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
• Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solution
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope. Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients, promptly addressing any arising issues or concerns
• Communicate in Japanese and English, both verbally and in writing
• Act as a subject matter expert on all Keeper products, staying knowledgeable and informed of changes, updates, and new products
• Train and mentor other members of the implementation team

Preferred Qualifications

Experience in SaaS deployment with security software experience preferred

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses