Senior Instructional Designer

Summary

Join Addepar's Design team and shape the future of help and training, reimagining how clients and employees learn about its products and services. You will play a pivotal role in creating a seamless onboarding experience, defining and driving the instructional strategy for complex learning projects, including designing course architecture and a certification program. Collaborate with Product, Support, and Services teams to create and refine curriculum scope, learning objectives, and delivery modes. Research, design, and evaluate learning content using effective instructional design methodologies, adhering to Addepar's pedagogical and brand guidelines. This role involves mentoring technical writers, establishing design guidelines, conducting content audits, analyzing user engagement, and strategizing improvements to learning content organization. The ideal candidate is a highly experienced instructional designer with a keen eye for detail and a deep understanding of adult learning principles.

Requirements

• 4+ years of instructional design experience
• An inspiring portfolio that showcases your strategic approach to designing engaging and effective learning experiences. Must include samples of course design, learning modules, and interactive content
• Fantastic writing (American English), editing, and proofreading skills
• Adept at leveraging AI tools and techniques to optimize content creation, improve learning effectiveness, and deliver unparalleled user experiences
• Deep understanding and practical application of adult learning theories, instructional design models, and assessment methodologies
• Proficiency with e-learning authoring tools, Learning Management Systems (LMSs), and content management systems
• Proficient using design systems and editorial style guides
• Familiar with Figma, Zendesk, Confluence, and Jira
• Able to work independently, communicating across multiple time zones
• High emotional intelligence. People enjoy working with you!

Responsibilities

• Define the instructional strategy and design comprehensive learning paths, courses, and interactive training modules
• Develop a deep understanding of user learning needs, product complexities, and onboarding challenges
• Proactively identify and champion innovative solutions for best-in-class learning experiences
• Act as the primary instructional design liaison and strategic partner for cross-functional teams
• Facilitate and lead highly productive working sessions and content reviews
• Mentor and guide technical writers and content creators on instructional design concepts, considerations, best practices, and trends
• Establish and refine guidelines for instructional design and related workflows
• Spearhead audits and optimization initiatives for learning content to ensure tight processes
• Analyze user engagement and feedback to inform instructional strategy
• Strategize and implement improvements for learning content organization and curriculum architecture to optimize learner pathways and knowledge retention
• Champion the evolution of Addepar's self-guided learning experience

Preferred Qualifications

Experience working with or in a customer support organization is a huge plus