Senior Instructional Designer

Summary

Join Samsara's Customer Education team as an Instructional Designer and help shape the future of physical operations. You will develop learning strategies, drive innovation in instructional development, and contribute to scaling processes. This remote position, open to candidates in Canada, offers the chance to impact various industries by creating engaging training materials. You will work with partners to define training requirements, craft learning programs, and leverage various tools to develop content. The role requires collaboration with the Education team and other stakeholders, ensuring content effectiveness and alignment with Samsara's values. This is a growth opportunity within a dynamic and supportive team.

Requirements

• Knowledge of Instructional Design standard methodologies and a proven ability to craft learning content that is effective and engaging
• Ability to communicate abstract or technical information to both technical and non-technical audiences (visually and in writing)
• Ability to identify the best learning delivery formats (e.g., online learning, assessments, ILT, audio-based snippets) for a specific set of objectives and you’re able to craft and build to those formats
• Collaboration skills and teamwork, showing the ability to work within workflows and predefined guidelines
• Attention to design aesthetics and visual detail. If you have graphic or visual design experience, that’s a huge plus!
• Knowledge of legacy and emerging content development and collaboration tools such as: Captivate or Articulate, Camtasia, Miro, Figma, Adobe Suite, Zoom, and AI-authoring & production tools such as Rise, Parta.io, Writer
• 4-5+ years learning design or instructional design experience in a software/Saas setting

Responsibilities

• Work with partners across the company to define training requirements, learning goals and user needs
• Craft and build content learning program curricula and learning experiences in different formats (online learning, audio, video, live training materials, etc.), using/working within the constraints of different templates and business requirements
• Leverage a wide range of tools (AI-based research and content authoring, visual design, multimedia) to develop content rapidly and iteratively
• Push yourself and the team to evolve and improve upon our processes, and to discover and test new instructional development models and tooling
• Solicit reviews from partners and SMEs, and review others’ content for effectiveness
• Become an expert in our customers’ needs and in our products, keeping up with the changes in your assigned product area, experimenting with new content or formats, and maintain content at frequent intervals
• Design and write engaging and effective assessments
• Collaborate closely with the rest of the Education team as well as other stakeholders to shape content for live training and share customer feedback from live customer events
• Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices

Preferred Qualifications

• Experience with localization strategies and tooling, also a plus
• Experience supporting Enterprise customers across multiple regions/markets

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more