Senior Integration Services Manager

Summary

Join TCP as a Senior Integration Services Manager and lead a team of Integration Analysts and Developers. You will conduct audits, provide customer and employee escalation support, and collaborate with leadership on key performance indicators. This role requires expert knowledge of TCP products and development, strong communication and prioritization skills, and a commitment to professional development. The position offers a competitive salary, comprehensive benefits (including health, dental, vision, and 401k), paid time off, and opportunities for community involvement. We are looking for someone who is people-focused, accountable, and results-oriented.

Requirements

• Expert knowledge in development and analyst positions
• Expert knowledge with TCP products
• Familiar with development terminology and agile practices
• People focused
• Conducts self in alignment with TCP Software Core Values
• Advanced issue troubleshooting skills
• Strong ability to communicate clearly and concisely
• Strong ability to prioritize workload and escalations
• Remain professional under severe pressure
• High level of customer empathy
• Sound decision-making skills and judgment
• Accountable and results-focused
• Organizational savvy

Responsibilities

• Report directly to the Director/VP of Integrations to assist and mentor a team of Integration Analysts and Integration Developers
• Conduct audits/quality checks on tickets and coach team on feedback
• Serve as a point of escalation for customers and employees
• Work closely with the Manager of Integrations to report on and understand industry-standard KPIs to senior Services and TCP leadership
• Provide support in people development

Benefits

• Competitive salary
• 20 Days of PTO (Paid Time Off) and 1 days of companywide holidays
• 8 hours to volunteer and impact the community
• Comprehensive benefits (Health/Dental/Vision/ 401K)
• Employee Choice Pre-Tax Benefit