Senior IT Engineer

Summary

Join Headway's IT team as an IT Engineer and build a new mental healthcare system. Oversee essential business applications like Google Workspace and Jira, manage application security, and develop employee lifecycle management procedures. Maintain application documentation, resolve incidents, and collaborate with cross-functional teams to enhance workflows. The ideal candidate has 5+ years of experience in a SaaS-based IT environment, subject matter expertise in workflows and integrations, and familiarity with HIPAA. This role offers a fast-paced startup environment, collaboration with mission-driven teams, and the opportunity to manage projects from vision to reality. Measure your impact through quantitative reporting and enjoy a competitive total rewards package.

Requirements

• Have 5+ years experience working in a SaaS-based IT environment
• Possess subject matter expertise in workflows and integrations, leveraging APIs to automate processes and reduce redundancy
• Have familiarity with strict compliance regulations, like HIPAA
• Are a hunter/gatherer, skilled at working with stakeholders to collect, synthesize and present solutions that meet business needs and drive efficiency across workflows
• Value project management, and plan work visibly and methodically
• Are a team player and welcome feedback with a growth mindset
• Stay up-to-date on the latest security and privacy best practices and requirements

Responsibilities

• Oversee and ensure optimal function of essential business applications, such as Google Workspace, Jira/Atlassian suite, and Slack
• Manage application security through routine audits, and enforce best practices for access control
• Develop and uphold procedures for employee lifecycle management, especially onboarding and offboarding processes
• Maintain documentation for all core applications and processes
• Address and resolve application-related incidents and service requests
• Work collaboratively with cross-functional teams to enhance application configurations and workflows

Preferred Qualifications

• Work in a fast-paced startup environment
• Collaborate with highly motivated, mission-driven teams striving to redefine access to mental health in America
• Take projects from vision to reality in partnership with cross-functional teams, third-party products, and consultants
• Manage the tradeoff between speed and scalability in order to best empower the teams you work with
• Measure the impact of your contributions through quantitative reporting methods that promote visibility into our impact and enable our team to make data-informed decisions

Benefits

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development