Senior IT Manager

Summary

Join Felix, Canada’s leading end-to-end platform for on-demand healthcare, as a Senior IT Manager! Oversee technology operations, managing on-prem pharmacy software systems, company-wide software tools, IT budgeting, and asset lifecycle management. Support two physical pharmacy locations and ensure reliable operation of over 100 software tools. This remote-first role (GTA preferred) requires expertise in IT infrastructure, networking, security, and budget management. You will lead small-scale IT projects, provide technical support, and collaborate with vendors. Felix offers a dynamic environment and the opportunity to make a significant impact on a rapidly growing healthcare technology company.

Requirements

• Proven experience as an IT Manager or similar role, ideally in a technology company
• Experience managing a diverse set of software tools and systems
• Solid understanding of IT infrastructure, networking, and security
• Budget management and forecasting experience
• Excellent problem-solving, communication, and organizational skills
• Ability to work independently and collaboratively across multiple teams and locations

Responsibilities

• Oversee the day-to-day IT operations across our two pharmacy locations, ensuring minimal downtime and optimal performance
• Manage and maintain the Kroll by Telus pharmacy management software, including troubleshooting, user support, updates, and integration with other systems
• Administer and support a portfolio of over 100 software tools used across the Felix organization, ensuring compliance, licensing, and efficient usage
• Collaborate with vendors and service providers for software procurement, maintenance, and support
• Develop and manage IT budgets, including expense tracking, forecasting, and cost optimization strategies
• Implement and maintain IT policies, procedures, and best practices to ensure data security, regulatory compliance, and system reliability
• Lead small-scale IT projects including software rollouts, upgrades, and migrations
• Provide technical support and training to staff as needed
• Monitor and report on IT performance metrics and continuously seek improvement opportunities
• Install, configure, maintain physical Windows servers and Pharmacy terminals
• Windows SQL Server 2019
• Maintain replication between sites (pharmacy, aws)
• Configure & maintain software-defined (Meraki) routers, switches, firewall appliances, vpn connectivity

Preferred Qualifications

• Degree or diploma in Information Technology, Computer Science, or a related field
• Certifications in IT service management (e.g., ITIL), networking, or relevant software platforms
• Working knowledge of Kroll by Telus Pharmacy Management Software
• Cisco Meraki Cloud Networking
• Terraform
• Tailscale
• Google Workspaces
• Amazon AWS
• Apple MDM / Kandji