Remote Senior IT Support Technician
at Deel

Summary

Join Deel IT in redefining the way organizations oversee their remote and hybrid workplaces. As a pioneering tech startup, we offer best-of-breed SaaS solutions for the deployment/lifecycle management of Office and IT equipment worldwide.

Requirements

• More than Five years of work experience as a IT Support Technician, Engineer, Admin or related position
• Experience in Identity and Access Management is a plus
• Certifications such as CCS, CompTIA, or any other relevant technology related certificates are a plus, not mandatory
• Strong IT background with experience creating efficiency within the tech stack; including process improvements or suggestions to improve technology use or management
• Hands on experience with softwares/applications such as Jira, Slack, Google Workspace Administration, Zoom Management, etc

Responsibilities

• Troubleshoot and maintain software and hardware
• Work with IT team to expand efficiency through improving, streamlining, and documenting IT processes
• Provide system access using role-based access permissions
• Ability to work with cross-functional teams, such as InfoSec, DevOps, etc
• Daily troubleshooting issues that arise in the ticket queue
• Root cause analysis on reported issues
• Break-fix tasks to troubleshoot Tier 2 IT helpdesk tickets, such as: Managing and granting access administering applications based on the requirements posed by the direct manager
• Must handle IT projects that are assigned by the direct manager and director of the department
• Ability to provide IT Tech Support in zoom calls organized by the organization
• Provide On-call support on weekends on a rotational basis

Preferred Qualifications

• Must have experience with SSO in user management, including password and mfa resets, group management, and log reviews
• General understanding of Information Security best practices
• General knowledge of MDM management for troubleshooting to determine root cause

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available