Remote Senior Learning Content Manager

Summary

Join Axonify, a frontline enablement solution company, as a Senior Learning Content Manager and be a trusted advisor to customers, providing comprehensive guidance and support to optimize their learning and communication strategies.

Requirements

• Post-secondary degree preferably with a specialization in English, Education, Adult Education, Instructional Design or a related discipline
• Technical writing designations or related qualifications are considered an asset
• 5-6+ years of experience in instructional design, learning strategy development, or a related field, with a proven track record of success in customer-facing roles
• Superior written and oral communication skills (writing, editing, facilitating)
• Deep understanding of adult learning principles, instructional design methodologies, and current trends in learning and development
• Expertise in needs assessment, strategic planning, and learning solution implementation
• Strong ability to build rapport and trust with customers by confidently positioning themselves as an expert with stakeholders at all levels of an organization
• Exceptional consulting, communication, and interpersonal skills
• Strong leadership and mentoring skills

Responsibilities

• Build strong relationships with customers, act as a strong advisor to understand their unique needs, challenges, and desired outcomes
• Collaborate with customers to identify learning and communications objectives and design effective solutions that address their specific goals
• Conduct in-depth needs assessments to identify skill gaps, performance deficiencies, and learning opportunities across the organization
• Review source material and conduct additional research to gain a thorough understanding of the subject matter and ensure content accuracy and relevance
• Collaborate with customers to develop strategic learning plans that align with their business goals and address identified needs
• Provide expert recommendations on learning and communication strategies, content development, and delivery methods, following Axonify and adult learning principle best practices
• Apply adult learning principles and instructional design best practices to create engaging and effective learning experiences that drive learner engagement and knowledge retention
• Create and design high-quality, relevant content that aligns with learning and communication objectives and resonates with learners
• Conduct thorough reviews of client and peer content, including training plans, storyboards, and modules, to ensure they adhere to Axonify's best practices
• Analyze learning data and gather feedback to identify opportunities for improvement in learning content, delivery methods, and overall learning strategy
• Manage large strategic (premium) projects, taking full ownership of content development, setting realistic expectations with customers, and delivering all assets on time and within budget
• Lead by example and act as a mentor to other team members, sharing your knowledge and expertise to develop their skills and foster a culture of continuous learning
• Design, develop, and facilitate presentations and workshops as needed to guide customers or partners through Axonify's best practices for content development, ensuring a deep understanding of platform capabilities
• Deliver engaging presentations to prospective clients, showcasing the benefits of our learning approach and demonstrating how we can help address their specific needs
• Champion cross-functional internal stakeholder relationships with Sales, Marketing, and Customer Success teams to ensure a seamless customer experience throughout the sales/renewal cycle
• Explore new and innovative approaches to meet customer needs and keep up with emerging challenges within the industry
• Make recommendations to all levels of a customer's organization, including SMEs, L&D leads, project stakeholders, etc., up to and including the C-suite/owners

Benefits

• Flexible work environment that allows you to choose the best location to support your day the majority of the week
• Wednesdays hold a special place in our calendar as Axonifers, in a commutable distance, gather together in one of our offices for “Work from Work Wednesdays
• An impactful product that gives back to the communities and frontline workers that support our everyday lives
• People with great attitudes that lead to great results through our values: Empathetic, Bold, Innovative and Empowering
• A diverse team that celebrates unique perspectives and experiences that add richness to our culture
• Leaders that trust deeply who leverage our skills, adapt to us as individuals and encourage us to be our best selves