Senior Manager Architecture

Summary

Join ServiceNow as a Lead Architect in Bangalore or Hyderabad, leading a team of 8-12 architects supporting global and local customers. Champion customer transformation by aligning solutions with business goals and driving measurable outcomes. Provide strategic and technical leadership to customers, partners, and internal teams. Foster a collaborative, learning-focused team culture, coordinating work across regional and global teams. Support business development, partner with internal teams, and develop service offerings and best practices. The role requires proven leadership, consulting, and technical expertise.

Requirements

• Proven leadership experience in a professional services environment
• Ability to inspire, mentor, and develop diverse teams in technical and business domains
• Experience managing teams or leading large-scale customer engagements
• Strong relationship-building skills with internal teams, partners, and customers
• Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives
• 7+ years in a consulting or professional services role with a focus on enterprise solutions
• Strong problem-solving mindset, focused on transformation and measurable business value
• Experience with Now Create, Agile frameworks, or similar methodologies
• Comfort engaging with senior stakeholders, including Enterprise Architects and C-level executives
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Experience in SaaS platforms, enterprise architecture, or digital transformation
• Ability to design scalable, high-impact solutions across Technology, CRM, Industry, Core Business, or AI & Data domains
• Willingness to pursue relevant certifications and continuous learning in the ServiceNow ecosystem

Responsibilities

• Lead a team of 8–12 Architects, fostering growth, enablement, and professional development
• Champion customer transformation, ensuring solutions align with business goals and drive measurable outcomes
• Provide strategic and technical leadership to customers, partners, and internal teams
• Drive a culture of collaboration, knowledge sharing, and continuous learning within the team
• Coordinate work across regional and global teams to ensure alignment and effective delivery
• Support business development efforts, including pre-sales, scoping, and proposal development
• Partner with internal teams—Product, Sales, Enablement—to align architecture strategy with broader ServiceNow objectives
• Develop and refine service offerings, best practices, and thought leadership

Preferred Qualifications

Familiarity with ServiceNow or similar enterprise platforms is beneficial but not mandatory

Benefits

• Health and wellness programs
• Remote work flexibility
• Employee resource groups