Senior Manager

Summary

Join Airbnb's Global Safety & Security (GSS) team as a Senior Manager, Trust Global Partnerships, leading the Trust Global Partnerships (TGP) team. This strategic role involves developing and executing global security risk management policies and partnerships. You will lead the Trust and Safety Advisory Coalition (TSAC), collaborate with internal teams and global safety organizations, and work with legal and public policy teams on engagement with law enforcement. The ideal candidate is a passionate leader with 15+ years of experience in trust and safety, strong project management skills, and a proven track record of building and managing partnerships. You will develop Return on Security Investment metrics and reporting, manage project logistics, and be responsible for planning, staffing, and budgeting for the TGP team. This US-remote eligible position requires significant travel.

Requirements

• 15+ years of a proven track record of supporting multi-faceted partnerships with public and private sector and experience working with nonprofit organizations, multilateral organizations, academic experts and policy makers
• Experience implementing strategic planning and engagement that drives innovation, change management and process redesign
• A highly developed network of resources, cultivated through years of building relationships in the government, NGO and the trust and safety tech community to ensure your effectiveness in a wide region with complex geopolitical, cultural and business environments
• Experience developing and implementing strategic priorities to identify and mitigate global risks to enhance Trust & Safety program initiatives
• Strong track record of organizing and executing events, facilitating consensus building, developing programs and engagements with both internal and external audiences
• Exceptional project management skills from idea conceptualization to implementation. Ability to manage multiple complex projects simultaneously and with multiple internal and external stakeholders
• Experience proactively solving critical problems of strategic and operational importance that impact safety on the platform, current and future products, technologies and trust defense
• Experience navigating complex / matrixed business organizations and influencing across cross-functional teams (policy, legal, operations, crisis management, business development, product development, engineering)
• Experience working on policies that have a global impact by utilizing quantitative and qualitative data to support recommendations
• A proven track record of working collaboratively with subject matter experts on cross-functional teams, balancing disparate priorities, and rapid problem solving in high-stress situations
• An executive presence with outstanding communication skills including written, verbal and presentation skills with the ability to create executive communications and presentations
• Experienced manager effective at building trust through relationships and empowering a high-performing team
• A proven track record of managing performance across a matrixed organization that covers a wide range of geographies, languages, time zones, etc
• Sound judgment & ability to work independently with minimal supervisory oversight
• Strong critical thinking and analytical capability including project management experience leading cross functional initiatives with a desire to influence and lead change at the enterprise level
• Demonstrated experience working in a fast-paced environment to produce results under deadlines, juggle multiple projects simultaneously, find pragmatic and creative solutions to business issues, provide concise and business-focused advice and make sound judgements
• Demonstrated commitment to Airbnb’s core values
• Willingness and ability to travel domestically and internationally up to 20 - 30% of the time

Responsibilities

• Leads the development and management of external partnerships and engagement opportunities with industry peers and global networks to provide expertise and insights that inform the evolution of Trust & Safety priorities to align strategy with broader company objectives
• Leads the Trust and Safety Advisory Coalition (TSAC) which is composed of more than 20 US-based and international organizations with deep expertise in trust and safety matters relevant to Airbnb
• Develops programs, events, and presentations to deepen engagement with safety experts, NGOs, and other stakeholders to strengthen trust and safety at Airbnb
• Collaborate with internal teams and global safety organizations to develop and enhance safety awareness and other safety related issues in the world
• Lead the development and alignment of initiatives, priorities and roadmaps for the global Trust Global Partnerships team to drive strategic safety efforts for the Airbnb community at scale
• Work closely with the legal and public policy teams on engagement with law enforcement authorities, regulators and legislators on online safety, security and law enforcement issues
• Develop Return on Security Investment metrics and reporting to manage progress against goals and to evaluate the effectiveness of the Trust Global Partnerships and engagement, using data to drive improvement plans and track progress against the strategy/goals
• Manage logistics of projects from start to finish, including identifying and scoping opportunities, aligning with different teams and functions, advancing contractual agreements, coordinating rollouts and managing budgets
• Responsible for planning, staffing, budgeting, and managing expense priorities for Airbnb’s Trust Global Partnerships

Preferred Qualifications

MBA or other relevant advanced degree preferred

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits