CrossFit is hiring a
Senior Manager

Summary

Join us at CrossFit as we seek a Sr. Manager of Customer Insights who is passionate about using data to decode human behavior and drive impactful product decisions.

Requirements

• Possess both a strong emotional intelligence for consumer needs and an ability to think quantitatively
• Have hands-on experience conducting customer research (surveys, interviews, focus groups)
• Be skilled with product analysis tools and data science techniques
• Know how to leverage public and third-party data to generate actionable insights
• Be open-minded and willing to adapt your thinking based on what the data tells you
• Be excited to champion the role of data and customer insights in building world-class products
• Have a passion for CrossFit, fitness, and health
• Bachelor’s degree in a technical field (Computer Science, Statistics, Data Science preferred)
• 5+ years of experience in Product Analytics and Customer Insights
• 5+ years of experience collaborating with product, engineering, design, and user research teams

Responsibilities

• Own customer insights: Be the point person for all things related to customer insights, including conducting surveys, interviews, and focus groups to understand our diverse customer base—gym owners, coaches, members, elite athletes, and more
• Design data-driven experiments: Collaborate with product managers and marketers to design experiments that test new ideas. Advise on statistical significance, sample sizes, and experiment duration
• Analyze data for actionable insights: Utilize tools like SQL, Python, or R to extract insights from our data warehouse. Apply statistical methods to interpret results and present clear, actionable conclusions
• Create and maintain an insights repository: Ensure that customer insights are well-documented and accessible to the organization, making sure findings are both actionable and impactful
• Measure and improve customer satisfaction: Track customer happiness and proactively identify areas for improvement to enhance their experience with our products and services
• Develop customer personas: Create detailed customer profiles and personas to guide product development, marketing, and overall business strategy
• Conduct competitive intelligence: Analyze competitors’ products, marketing strategies, and customer experiences to identify opportunities for CrossFit to differentiate itself in the market
• Collaborate cross-functionally: Partner closely with Product, Technology, Marketing, and other departments to ensure customer feedback is central to product and business decisions

Benefits

• Comprehensive Medical, Dental, and Vision plans
• Unlimited Paid Time Off – we believe in work-life balance and empowering you to recharge
• 401(k) with a 5% employer match
• CrossFit Gym Membership Reimbursement
• Access to CrossFit courses