Remote Senior Manager

Summary

The job is for a Senior Manager of Supervision at Resilience Lab, a mental health care company. The role involves overseeing a team of clinical supervisors and ensuring quality supervision using digital technology. The position is remote within the US, full-time, and reports to the General Manager (VP of Ops).

Requirements

• Proficient in Google Workspace (e.g., Google Documents/Sheets/Slides, etc.)
• Proven track record of effective communication with various populations/stakeholders
• Proven experience successfully leading therapists or other specialized professionals in private or group practice settings
• Experience in running large meetings consisting of 50+ professionals

Responsibilities

• Responsible for clinicians’ overall performance through each stage of employment
• Develop and implement performance standards for all licensed clinicians
• Hold monthly 1:1s with each supervisor working through goals and objectives
• Respond to Zendesk/Slack/Email for supervisor questions and concerns
• Run and innovate monthly supervisor meeting
• Interview supervisor candidates; participate in hiring/matching process
• Create training and train future supervisors
• Oversee clinician offboarding process
• Hold monthly chart audits with designated clinical management team
• Oversee ‘fostering’ and pod transfer programs
• Develop clinical processes and policies as needed
• Report to VP Ops any concerns or issues arising from supervisory pods
• Continuously innovate and grow the role to fit the needs of the company
• Work closely with HR to improve supervisor engagement and culture

Benefits

• $85k-$110k annually
• 401k
• Health/Dental/Vision
• Flexible PTO
• Equity grant