Varsity Tutors, a Nerdy Company is hiring a
Senior Manager
closedVarsity Tutors, a Nerdy Company
π΅ ~$145k-$217k
πRemote - Worldwide
Summary
The job is for a Senior Manager in Consumer Business Operations at Nerdy, a leading platform for live online learning. The role involves optimizing operational processes, team leadership, process optimization, data-driven decision making, enablement, cross-functional collaboration, performance measurement, budget management, and forecasting.
Requirements
- Bachelorβs degree required (Master's degree or MBA preferred)
- 5+ years of experience in operations/fulfillment/customer success teams, with a proven record managing those functional teams
- Proven track record of optimizing processes, implementing workflow improvements, and driving operational excellence
- Strong leadership and team development skills, with the ability to mentor and inspire direct reports
- Advanced analytical, decision-making, and problem-solving skills
- Strong Excel skills required, SQL and Looker (or other visualization tools experience) is a plus
- Excellent communication skills, with the ability to collaborate across departments and present insights to senior leadership
- High level of organizational skills, with attention to detail and the ability to manage multiple projects simultaneously
- Ability to thrive in a fast-paced and evolving environment
Responsibilities
- Develop and execute strategies to improve operational performance and efficiency across the entire business
- Lead, mentor, and manage a high-performing fulfillment and/or customer success team, driving productivity and engagement
- Refine operational workflows to increase efficiency and alignment with industry best practices
- Leverage data and analytics to identify trends, drive insights, and provide actionable recommendations to leadership
- Oversee the development and execution of enablement programs, tools, and content to empower the broader team for success
- Collaborate with departments such as marketing, finance, and product to ensure alignment and smooth execution of go-to-market strategies
- Define and track key performance indicators (KPIs) to measure the effectiveness of personnel and initiatives
- Oversee and manage the budget, ensuring cost-effectiveness and ROI
- Partner with leadership and BI to develop accurate forecasts and provide insights for strategic resource allocation
Benefits
- Total Compensation Package including Competitive Salary and Equity (Restricted Stock Units) in the company
- Healthcare Plans (Medical, Dental, Vision, Life)
- 401k Company Matching Plan
- Maternity, Paternal, and Adoption Leave
- Remote Position
- Flexible PTO
- Free Learning Membership for you and your household (1-1 tutoring hours for you and your family, unlimited use of our on-demand learning services, and access to our online classes)
- Unique opportunity to help transform how the world learns!
This job is filled or no longer available
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