Senior Manager

Summary

Join Visa's People Systems Strategy, Transformation, and Innovation organization as a Senior Manager HCM Systems. You will configure and maintain the core Human Capital Management (HCM) system, supporting Workday and external system touchpoints globally. Collaborate with HR, IT, and vendors to ensure system accuracy and security. Champion system enhancements and provide creative solutions to improve efficiency. Act as the product manager for Workday HCM, analyzing, designing, and maintaining systems supporting mobility and total rewards programs. Manage relationships with HR stakeholders, providing timely support and addressing issues. This remote position requires strong communication and problem-solving skills.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Responsibilities

• Act as the product manager for Workday HCM
• Analyze, design, configure, test, implement, and maintain the systems and applications that support mobility and total rewards programs and processes, such as compensation, benefits, and absence
• Create and maintain the systems and applications documentation, such as user guides, manuals, reports, and workflows
• Coordinate with internal and external HR subject matter experts to define requirements and determine recommended solutions to gain approval and execute on project/Data change deliverables
• Manage relationships with HR stakeholders to proactively identify and address issues and provide timely support
• Model exceptional communication and customer facing skills, able to interact effectively with diverse groups of global stakeholders, both technical and business users
• Seek and identify continuous improvement opportunities and participates in new release feature and functionality reviews to provide ongoing technical guidance and support
• Perform unit and quality assurance testing including test case preparation, test execution and test results documentation, contribute to test strategies
• Develop and enhance working knowledge through training, independent research and experimentation to become a subject matter expert (SME) for at least one distinct business process and application
• Conduct root cause analysis of problems and apply business knowledge and practical experience to recommend system and product enhancements

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 5+ years’ experience with Workday HCM and Security configurations
• Experience with Workday EIBs, calculated fields, advanced custom reports, and dashboards
• Exceptional communication and customer facing skills, able to interact effectively with diverse groups of global stakeholders, both technical and business users
• Active listener, customer focused, relationship builder, team player
• Strong follow-through, ability to drive to closure and resolution of complex system issues
• Excellent analytical, problem-solving, and troubleshooting skills, with attention to detail and accuracy
• Workday Pro Certification(s)

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program
• Bonus and equity