Senior Manager - Community

Summary

Join Mercury as their Senior Manager of Community and lead their community function, owning the strategy, building the roadmap, and guiding a growing team. You will drive vision and alignment across brand, events, and content, ensuring community acts as a feedback loop informing marketing and product. Responsibilities include evolving Mercury’s community strategy, leading and mentoring a team, setting direction for external community engagement, developing scalable programs, fostering partnerships, building a playbook for content and event distribution, synthesizing community insights, designing scalable infrastructure, and measuring impact. This pivotal role shapes Mercury's presence in the founder ecosystem and builds meaningful relationships with entrepreneurs. The ideal candidate possesses extensive experience in community or ecosystem marketing, including team management, and a deep understanding of founder/startup culture. Success requires strategic thinking, cross-functional collaboration, and a passion for building sustainable community.

Requirements

• Have 8+ years of experience in community or ecosystem marketing, with 2+ years managing teams
• Have led successful community programs at a high-growth company, ideally one whose target audience is founders or small business owners
• Are fluent in founder/startup culture and understand how to lead teams that engage authentically in these spaces
• Are a strategic thinker who can translate high-level vision into clear, actionable direction for your team
• Have experience managing cross-functional initiatives and collaborating with senior stakeholders
• Are passionate about building community as a durable, compounding asset—not just a channel

Responsibilities

• Own and evolve Mercury’s community strategy, with a focus on increasing reach and awareness through a flexible approach to community that can scale with our business
• Lead and mentor a team of community and program managers, setting clear goals, priorities, and frameworks to guide their execution
• Set direction for how Mercury engages on external community forums—ensuring tone, approach, and presence reflect our brand and resonate with founders
• Develop scalable programs that turn community members and influencers into brand advocates, expanding our organic reach and credibility
• Foster partnerships with strategically important communities, and equip your team to deliver value in those ecosystems
• Build the playbook for community-driven content and event distribution, making community a key amplifier of our owned media
• Synthesize community insights and collaborate with product and marketing teams to inform roadmap, messaging, and campaign strategy
• Design and implement scalable infrastructure and operational processes to facilitate collaboration across internal teams and external stakeholders
• Measure the impact of community strategies against company goals and adapt/iterate accordingly to ensure the highest impact work is being prioritized

Preferred Qualifications

• Familiarity with influencer/creator ecosystems
• Strong understanding of content marketing and distribution models
• Existing relationships with startup and founder communities

Benefits

• Base salary
• Equity (stock options)