Senior Manager Community Leadership and Transformation

Summary

Join Reddit as a Senior Manager of Community Leadership & Transformation and play a pivotal role in shaping the evolution and growth of Reddit’s community ecosystem. Develop and further online community leadership excellence by working with community managers and volunteers. Establish best-in-class community management standards, deliver onboarding and training for mod teams, and build playbooks for scaling expertise. Navigate and implement changes within community management standards, contexts, or operations. Work closely with leadership, community teams, and stakeholders to drive consistency and excellence. Passionately advocate for content moderation and community leadership, showcasing the value of volunteering as a Reddit moderator. Act as a champion for community leadership excellence, staying up-to-date with industry trends. Leverage analytics and key performance metrics to continuously assess and improve efforts. Ensure all community engagement activities adhere to legal, ethical, and platform-specific guidelines.

Requirements

• Bachelor’s or Master’s degree in a relevant field
• 7+ years of experience in community leadership, moderation, trust & safety, or related disciplines, with at least 3 years in a leadership role
• Demonstrated experience in setting and enforcing community management standards across a complex, dynamic, and distributed organization
• Excellent communication, negotiation, and conflict resolution skills
• Experience overseeing large volunteer or ambassador programs in addition to professional community management teams
• Strong understanding of quality assurance methodologies, feedback systems, and performance evaluation metrics
• Experience leading cross-functional initiatives, managing volunteers, and working with teams with dotted-line reporting structures
• Data-informed mindset, with proficiency in using analytics tools to measure and improve community outcomes
• Knowledge of emerging trends in community leadership, online moderation, and digital trust & safety
• Experience working in a large-scale, global organization

Responsibilities

• Train the trainers: Establish best-in-class community management standards, develop and deliver onboarding and training for mod teams looking to establish or improve their current processes, and build the playbooks for scaling community management expertise across Reddit’s community ecosystem
• Change Management: Navigate and implement changes within community management standards, contexts, or operations. Includes adapting strategies, processes, and policies to meet evolving needs, industry trends, and organizational shifts. The role involves communicating changes effectively, addressing resistance, and ensuring smooth transitions to new approaches
• Stakeholder Management: Work closely with leadership, community teams, volunteers, and other key stakeholders to drive consistency and excellence in engagement strategies and community development
• Evangelize Reddit Moderation: Passionately advocate for the positive impact of content moderation and community leadership on Reddit, showcasing the value and fulfillment of volunteering as a Reddit moderator to inspire eligible redditors to join mod teams of existing communities
• Thought Leadership: Act as a champion for community leadership excellence, staying up to date with industry trends and spreading the word about innovative community practices at Reddit
• Data-Driven Decision Making: Leverage analytics, feedback loops, and key performance metrics to continuously assess and improve community leadership development efforts
• Governance & Compliance: Ensure all community engagement activities adhere to legal, ethical, and platform-specific guidelines

Preferred Qualifications

• Demonstrated experience training junior community managers in advanced skills such as mediation and diplomacy
• Proven track record in influencing executive leadership and driving community-first policies at an organizational level
• Successful accomplishment of large-scale change management endeavors, involving paid and volunteer stakeholders

Benefits

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k Match
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Reddit Global Days off
• Generous paid Parental Leave
• Paid Volunteer time off