Senior Manager Contract Operations

Summary

Join Global Healthcare Exchange (GHX) as a Senior Manager, Contract Operations, reporting to the Executive Director. Lead and oversee the end-to-end contract drafting and management process, handling various contract types. Ensure accurate and efficient contract processing, aligning with internal processes and approval matrices. Collaborate with cross-functional teams, including Sales, Product Management, Legal, and Finance. Lead a team of Contract Operations professionals, supporting complex deals, and driving continuous improvement initiatives within the Contract Lifecycle Management (CLM) process. Evaluate, revise, and integrate new solutions into standard contract templates. The role also involves talent acquisition, onboarding, and career development for the team.

Requirements

• Strong negotiation, communication, and leadership skills, with a proven track record of driving outcomes in high-pressure, complex deal environments
• Adept at managing high-value, multi-stakeholder deals, balancing business objectives with contractual accuracy and risk mitigation
• Strategic thinker who understands the broader business implications of contract operations and contributes to enterprise-level decision-making
• Experienced in process improvement and automation, with a focus on scalability, efficiency, and reducing manual tasks
• Strong analytical and reporting capabilities, with the ability to translate data into actionable insights for continuous improvement
• Customer-centric mindset, consistently aligning contract processes with client needs and satisfaction
• Flexible and collaborative leadership style, able to operate effectively both as a team leader and as a supportive team member
• Executive-level written and verbal communication skills, with a particular emphasis on concise, high-impact business writing
• Proficient in Microsoft Office Suite, especially Word and Excel, with the ability to create, edit, and analyze contract documents and reports
• Highly collaborative, with the ability to partner effectively across cross-functional teams and build strong relationships at all levels of the organization
• Self-directed and proactive, demonstrating strong initiative, ownership, and the ability to thrive in a fast-paced, evolving environment
• Bachelor’s degree in a relevant field (e.g., Business, Legal Studies, Operations) or an equivalent combination of education and related professional experience
• Minimum of 8 years of experience in contract management, sales operations, or a related discipline, with demonstrated success supporting complex, high-value deals
• At least 3 years of experience in a leadership or team management role, with proven ability to coach, mentor, and develop high-performing teams
• Proficiency in key business tools including Salesforce, Contract Lifecycle Management (CLM) systems, Microsoft Office Suite (especially Word and Excel), and electronic signature platforms (e.g., DocuSign)
• Extensive experience working with both standard and complex legal and commercial documents, including but not limited to: User Agreements, Statements of Work (SOWs), Order Forms, Business Associate Agreements (BAAs), and Non-Disclosure Agreements (NDAs)

Responsibilities

• Provide strategic leadership and day-to-day management for a team of Contract Operations professionals, including analysts, senior analysts, and supervisors, responsible for contract drafting and negotiation
• Serve as the primary point of contact for processing GHX’s largest and most complex deals, which may involve rescoping, quoting, level-of-effort assessments, and contract development
• Lead the executive-level deal review process to validate and document both standard and nonstandard deals, ensuring alignment between customer expectations, contract terms, implementation planning, and solution delivery
• Oversee the development and execution of proposal strategies, including the definition of proposal themes and the creation of comprehensive proposal management plans
• Drive team performance by optimizing workflows, enhancing productivity, and fostering a high-performing, accountable team culture
• Ensure high levels of contract throughput and accuracy through continuous monitoring and reporting of key service levels and performance metrics
• Manage and track deal-related activities and priorities, providing timely updates and insights to stakeholders across the business
• Collaborate cross-functionally with leaders in Product Management, Sales, Legal, and Finance to gather business and technical requirements necessary to draft accurate and compliant customer-facing documents for complex deals
• Participate in regular deal debrief sessions to identify process gaps and contribute to the development of actionable improvements
• Recommend and implement process enhancements aimed at increasing digitization, scalability, and operational efficiency throughout the Contract Lifecycle Management (CLM) process
• Lead talent acquisition, onboarding, and career development for the Contract Operations team, including team leads and senior-level professionals
• Design and deliver training for Sales leaders and representatives on contracting processes, while also mentoring and developing Contract Operations team members
• Document and maintain up-to-date Contract Operations procedures, playbooks, and best practices to ensure consistency and scalability

Preferred Qualifications

• 5+ years of experience supporting commercial processes in a fast-paced, customer-centric environment
• Background in software-based commercial solutions, ideally within a SaaS or technology-focused organization
• Familiarity with sales operations, product and services pricing, revenue recognition, and core accounting and financial principles
• Hands-on experience contributing to or leading a high-performing Deal Desk team, preferably in a SaaS business model
• Experience in the healthcare industry, with an understanding of relevant regulatory and contracting considerations
• Proven ability to work with and manage complex pricing models and multi-dimensional deal structures
• Demonstrated success in leading initiatives from concept through execution, delivering measurable results and business impact

Benefits

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement