Senior Manager, Core Experience

Summary

Join Chime's Core Experience team as a Sr. Manager and become a key leader in enhancing member experience across consumer products. Lead a team focused on data-driven improvements through product, process, and policy enhancements. You will prioritize and manage projects, analyze trends, and develop strategies for future support models. Collaborate with product and operations teams to improve member experience and build a forward-looking strategy. Coach and develop a team of program managers, ensuring resource allocation and effective communication. Inform senior management on progress against key goals and objectives.

Requirements

• A Bachelor's Degree, with 8+ years of experience in program management, operations and/or consulting
• Sharp analytical and problem solving skills, sound business judgment, with a strong bias for action, can derive satisfaction and meaning by digging deep into the data and delivering the best results
• A track record of driving outcomes with a focus on the customer experience
• Experience managing and developing a high performing team of senior individual contributors
• Strong interpersonal and influence skills, capable of driving outcomes with and without direct authority
• The ability to see the forest beyond the trees and dive into the details when necessary
• Critical thinking - the ability to understand strategic business drivers across teams and lines of business

Responsibilities

• Set clear a clear strategy for your team with goals and objectives, foster an environment of psychological safety, making an impact and having fun while you do it
• Use development conversations to identify people-related strategies for the team; actively coach team members and encourage growth opportunities
• Responsible for resource allocation for your team, ensuring that company and team priorities are well communicated and that work is distributed in a way that supports success and enables team members to grow
• Utilize member and agent data to Identify opportunities in our service experience to drive short and long term member experience improvements
• Drive cross-functional alignment for key organizational priorities; Partner with cross functional stakeholders in operations and product to enable team and organizational success
• Be a storyteller; you will inform senior management of progress against key goals and objectives

Benefits

• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• Competitive salary based on experience
• 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress