Customer Enablement Manager

Summary

Join Figma's growing team as a Customer Enablement Manager and help our largest customers maximize the value of the Figma platform. You will design and implement customized enablement strategies to boost product adoption, identify new use cases, and ensure long-term customer success. This collaborative role involves partnering with various internal teams, including Account Executives, Onboarding Managers, and Technical Account Managers, to deliver a seamless and impactful customer experience. You will build strong relationships, connect product features to customer goals, and communicate effectively to become a trusted advisor. This full-time position can be based in one of Figma's US hubs or remotely within the United States. If you are passionate about customer success, enjoy problem-solving, and thrive at the intersection of product and customer success, we encourage you to apply.

Requirements

• 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
• Excellent communication skills, with the ability to connect with a wide range of customer personas
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

Responsibilities

• Manage the adoption journey for a portfolio of large, strategic customers
• Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
• Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
• Build trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders
• Identify and empower internal champions who can advocate for Figma within their organizations
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
• Deliver live and scalable training sessions customized to customer maturity and needs
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

Preferred Qualifications

• Experience using Figma or working with design and collaboration tools
• Background in UX/UI, Design Ops, or Frontend Development

Benefits

• Health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• A learning & development stipend
• A work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles