Harbor.ai is hiring a
Senior Manager - Discovery and Data Management, Remote - United States

Summary

The job is for a senior eDiscovery professional at Harbor Global, a leading provider of strategy, legal technology, operations, and intelligence services. The role involves managing client relationships, leading engagements, overseeing team members, and participating in business development activities. The position requires 10+ years of relevant experience in legal consulting or eDiscovery services and proficiency in using various eDiscovery platforms.

Requirements

• 10+ years of relevant experience in legal consulting or eDiscovery services, specifically in a customer facing role advising clients
• Significant experience performing eDiscovery process and/or technology assessments, selecting and implementing eDiscovery platforms, designing eDiscovery team structures and operating models, creating eDiscovery documentation (e.g., playbooks), or advising on best practices
• Hands-on experience using and/or administering Exterro, Relativity, M365 Purview, Reveal, DISCO, Everlaw, Nuix, OpenText, or other similar systems
• Four- year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, and the like, or equivalent combination of experience and education
• Demonstrated knowledge of the following areas: Electronic Discovery Reference Model (EDRM), Federal Rules of Civil Procedure (FRCP), Industry leading eDiscovery technologies and service providers, eDiscovery stakeholders and their typical roles and responsibilities, Common legal operations and eDiscovery platform integrations, Information governance and good data hygiene practices, IT implementation methodologies and controls, Managing project budgets, resources, and timelines

Responsibilities

• Leading and supporting multiple engagements and client relationships
• Managing all aspects of service delivery and project administration
• Overseeing and mentoring team members, providing guidance, instruction, and oversight in driving the completion of deliverables and client commitments
• Developing current and future client relationships through exceptional service delivery
• Participating in business development and related marketing activities to support the continued growth of the team and Harbor
• Facilitate workshops with senior legal and IT stakeholders to understand current state processes and gather future state goals and objectives
• Benchmark eDiscovery processes, technologies, reporting and metrics, cost structures, spend, and team structures against industry best practices
• Identify eDiscovery service providers and available technologies to satisfy client requirements
• Develop and present recommendations and implementation roadmaps to client leadership teams on how to mitigate risk, lower costs, scale, and/or achieve operational efficiencies
• Map current state workflows to new technology-enabled processes and/or integrations to create innovative yet practical solution frameworks
• Create eDiscovery process documentation, workflow diagrams, playbooks, standard operating procedures, roles and responsibilities matrices, checklists, trackers, and other deliverables
• Identify and document test scenarios to ensure new processes, technologies, integrations, data handoffs, hosting models, etc. align with expected outcomes
• Define change management strategies and facilitate (or execute) key tasks required to ensure enduring change, strong user adoption, and a seamless implementation experience
• Partner with client teams to develop training curriculum and materials, as well as lead end-user training in partnership with technology providers
• Serve as lead project manager for system implementation projects, including creating and maintaining project schedules, managing the project budget and scope, providing routine status updates, tracking and reporting issues, and coordinating activities with third party vendors
• Serve as the primary point of contact and/or escalation path for our key client contacts

Benefits

Permanent US work authorization