Senior Manager, Growth Operations & Analytics

Summary

Join the Growth Operations & Analytics Team at LearnLux and contribute to a world-class client experience. You will manage client onboarding data, create reports, design efficient workflows, and optimize the CRM system. This remote US-based role requires collaboration, attention to detail, and a drive for improvement. You will work with various internal teams and directly with clients, ensuring smooth data processes and reporting. The role reports to the Vice President of Customer Success and offers a competitive salary and benefits package.

Requirements

• 5+ years of experience in operations, data management, or a related role, ideally within a high-growth or startup environment
• Expertise in eligibility and/ or data operations, with a strong understanding of data compliance (e.g., GDPR, CCPA) and a commitment to quality and security
• Proficiency in CRM, data visualization, and reporting tools (e.g., Tableau, Power BI), with a track record of turning complex data into actionable insights
• Strong project management skills, with the ability to balance multiple priorities and drive projects from concept through completion
• Excellent communication and collaboration skills, with a focus on building strong relationships across teams to achieve shared goals
• Analytical and problem-solving abilities, with a continuous improvement mindset to optimize processes and increase efficiency

Responsibilities

• Lead the end-to-end framework for various data-driven client processes (e.g., eligibility, incentive, plan design), ensuring timely and accurate handling with rigorous quality controls
• Collaborate with the Engineering Team to define and guide the development of proactive data validation and discrepancy management practices
• Ensure alignment with privacy and compliance standards while maintaining data integrity and trust throughout all processes
• Develop scalable operational workflows that maximize efficiency, leveraging automation and advanced tools to support LearnLux’s rapid growth
• Drive continuous improvement initiatives that streamline workflows and support data accuracy, aligning operational efficiency with high standards of service delivery
• Lead and manage ad-hoc projects as defined by the business
• Tailor the CRM system to meet organizational needs, dashboards, and reports
• Develop and implement workflows, automations, and integrations with other tools (e.g., marketing platforms, ticketing systems, internal datastores) to streamline processes
• Provide training sessions and resources for new and existing users to ensure proper utilization of the CRM; act as the point of contact for troubleshooting and resolving issues
• Lead the development of data visualization frameworks, setting up LearnLux for effective client reporting as we expand our client base (e.g. Tableau or like system)
• Collaborate with engineering, analytics, and client service teams to create reporting tools that convey clear, actionable insights to clients, demonstrating LearnLux’s impact and value
• Act as a central liaison between the teams mentioned above, facilitating open communication on timelines, requirements, and operational updates for eligibility, CRM and data visualization efforts
• Partner closely with Engineering, Client Success, Sales, Product, Planner and other internal teams to ensure operational processes support broader business goals and initiatives
• Client point of contact as needed, joining external client calls and handling escalations as needed to ensure smooth technical onboarding and integrations

Benefits

• Remote-first company structure
• Medical, dental, and vision
• 401(k)
• Mental wellbeing (Talkspace)
• Financial wellbeing (LearnLux)
• Equity (Full-time employees)
• Paid vacation and sick leave
• Paid sabbatical after 5 years of service
• A supportive, inclusive team culture
• Opportunities for continuous learning and growth at a fast-growing startup at the cutting edge intersection of financial wellness and technology