Senior Manager, Enrollment Operations

Summary

Join Thyme Care as a Senior Manager, Enrollment Operations, and contribute to the smooth and efficient running of the enrollment organization. You will play a crucial role in improving patient outreach, building trusting relationships, and ensuring successful patient enrollment. This position involves performance analytics and reporting, monitoring and improving operational workflows, and collaborating with enrollment leadership. You will analyze data, identify areas for improvement, and support new enrollment initiatives. The ideal candidate possesses 5-8 years of relevant experience in business operations, strategy, or consulting, along with strong analytical and communication skills. Thyme Care offers a competitive salary and benefits package.

Requirements

• 5–8 years of relevant experience in Business Operations,Strategy, Consulting, or similar analytical and execution-oriented roles
• Proven track record of success in Business Operations, Strategy, Management Consulting, or similar functions
• Experience working in a startup and demonstrated success navigating a fast-paced, rapidly changing, ambiguous environment

Responsibilities

• Provide actionable summaries and reports of individual and team performance to Enrollment Team Leads to improve Enrollment Specialist productivity and highlight opportunities for deeper coaching
• Drive insights and trends from weekly performance data, and provide weekly summaries for enrollment team and leadership
• Maintain and provide continuous improvement for staffing tool, to allocate resources strategically and predictably
• Conduct monthly enrollment audits to ensure team member scorecard accuracy, surfacing potential bugs or opportunities for improvement with cross-functional stakeholders in product and data
• Become deeply knowledgeable on Enrollment dashboards in order to provide ongoing oversight, and to pull ad-hoc queries and dashboards for Enrollment Team Leads as needed
• Monitor enrollment operational success metrics and proactively propose and implement solutions to resolve issues
• Provide operational support when internal product bugs are reported by the Enrollment team, including identifying workarounds and investigating root causes of issues and brainstorming potential solutions
• Support the design and roll out of new enrollment team testing and pilots, pulling necessary data, analyzing results, and providing real-time support to Enrollment Managers and Team Leads

Preferred Qualifications

• You are data-savvy and analytical
• You love digging into data, whether in a spreadsheet or a tool (Looker experience is a plus!), and you are an expert at separating signals from noise and teasing out actionable insights into a compelling narrative
• You are a strong communicator
• Whether you are conveying something to peers, front-line staff, or leadership, you tailor your communications to your audience in a compelling, succinct way
• You are curious
• When faced with a challenge or question, your first instinct is to dig deeper; you are driven by the need to understand why things may be happening a certain way
• You sweat the details
• Whether while updating metrics, creating actionable summaries, or conducting audits, you hold yourself to a high standard for quality and precision
• You thrive on feedback
• You are humble and proactively seek feedback from others to learn, grow, and improve your ability to collaborate and deliver results
• You are a team player
• You are always willing to jump in to support colleagues and contribute to the organization’s success, and team members know they can rely on you to meet deadlines and deliverables no matter what
• You exude positive energy
• You bring a positive and joyful attitude to your working relationships and problem solving, demonstrating humor, resilience, and generosity

Benefits

• Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care
• The base salary for this role is $145,000 - $165,000 annually