Senior Manager, Platform Engineering

Summary

Join SMG, a leading experience management provider, as a Senior Manager of Platform Engineering. Lead and mentor a multidisciplinary team, fostering collaboration and continuous improvement. Define and enhance CI/CD workflows for rapid and safe software delivery. Establish Infrastructure-as-Code standards and robust development environments. Deliver tooling and governance to accelerate development while maintaining compliance. Manage vendor relationships and implement code vulnerability management processes. This role requires a Bachelor's or Master's degree in a related field, 10+ years of progressive experience in software engineering (with 3+ years in people management), and expertise in cloud-native platforms, CI/CD tooling, and SRE principles. SMG offers a remote-first work environment, unlimited PTO, and a diverse, supportive team.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
• 10+ years of progressive experience in software, platform, or reliability engineering, with at least 3 years in a people‑management role
• Hands‑on experience designing and operating cloud‑native platforms on AWS, Azure, or GCP
• Expertise with CI/CD tooling (e.g., GitHub Actions, Jenkins, ArgoCD), Infrastructure‑as‑Code frameworks (e.g., Terraform, CloudFormation), and container orchestration (e.g., Kubernetes)
• Deep understanding of SRE principles, reliability metrics (SLO/SLA, error budgets), observability stacks (e.g., Prometheus, Grafana, ELK), and incident management best practices
• Demonstrated success implementing security and vulnerability management programs across the SDLC
• Proven track record driving cost optimization, resource rightsizing, and FinOps initiatives
• Exceptional communication, stakeholder management, and leadership skills
• Ability to thrive in a remote‑first, fast‑paced environment and influence across functional boundaries

Responsibilities

• Lead, mentor, and develop a multidisciplinary Platform Engineering team, fostering a culture of collaboration, ownership, and continuous improvement
• Define and continuously improve CI/CD workflows and pipelines that enable rapid, safe, and repeatable delivery of software
• Establish Infrastructure‑as‑Code (IaC) standards, reusable module libraries, and governance checks to ensure consistency across environments
• Provide and support robust local development environments that mirror production, boosting developer productivity
• Deliver tooling and governance enablement—including guardrails, automated policy enforcement, and self‑service platforms—to accelerate development velocity while maintaining compliance
• Own vendor evaluations for platform tooling, frameworks, and managed services; negotiate contracts and manage vendor relationships
• Define, document, and enforce organization‑wide Engineering, Troubleshooting, and Runbook standards
• Implement and operate code vulnerability management processes and tooling, ensuring remediation SLAs are met
• Establish and maintain an authoritative component inventory / software bill of materials (SBOM)
• Design and maintain an Engineering Documentation Framework to ensure knowledge is current, discoverable, and actionable
• Manage the lifecycle of internal engineering frameworks—from selection through deprecation—ensuring version currency and support
• Partner with FinOps to define and operationalize a cost tagging framework; champion rightsizing, cost analysis, and patch management of shared platform services
• Design and lead Incident and Problem Management architecture and processes, including on‑call escalation and rotation management
• Own the Postmortem framework, ensuring blameless retrospectives, action item tracking, and learning dissemination
• Define and maintain the strategy for Observability and Monitoring (metrics, logs, traces, dashboards, alerts)
• Develop and routinely test Disaster Recovery plans, achieving or surpassing agreed RTO/RPO targets
• Drive Site and Service Reliability through SLO/SLA definition, error budget policies, and proactive reliability engineering
• Measure and optimize capacity and performance of platform services through data‑driven analysis and forecasting
• Define policies for Scheduled Changes and Change Management to minimize risk and downtime
• Perform cost analysis and reporting, surfacing insights to engineering and finance stakeholders

Benefits

• Remote first company (fully remote)
• Unlimited PTO
• Tech provided