Senior Manager, PRM, Partner Tools & Process

Summary

Join Procore as a Senior Manager, Partner Tools & Process and take ownership of optimizing Procore’s GTM systems, including Salesforce, PRM, Gong, Outreach, Demandbase, and internal CS tools. Partner with sales, marketing, CS, IT, and other stakeholders to drive improvements and new capabilities. Lead the optimization and simplification of the GTM experience for sellers, marketers, and customer success teams. Propose and lead initiatives to implement new processes and optimize existing technologies. Provide expert guidance and training to users on Salesforce and other GTM tools. Stay updated on industry trends and best practices to drive continuous improvement. This role requires 8+ years of Salesforce experience and 5+ years as an enterprise product manager. The position is remote.

Requirements

• A minimum of 8+ years experience with Salesforce Sales cloud and related platforms, with a proven track record in business process optimization
• A minimum of 5+ years experience working as an enterprise product manager or similar role in an enterprise company
• End-to-end experience implementing PRM
• You have a deep understanding of the Lead-To-Quote business process (Campaigns, Lead, Account, Contact, Opportunity, Quote) and supporting technologies (Salesforce Sales Cloud, Marketing Cloud)
• Experience working in an agile development environment, with a proven track record of leading successful Salesforce projects from concept to delivery
• Clear, concise technical writing skills and excellent interpersonal and communication skills
• Strong negotiation skills when working with business users to develop scope requirements and defend systems capabilities
• Excellent communication & interpersonal skills with the ability to collaborate with various business stakeholders to interpret & translate requirements

Responsibilities

• Seller, Partner, and CS Experience: Working closely with Revenue teams, you will lead the ongoing optimization and simplification of GTM experience (Sellers, Marketers, Customer Success, PS) in Salesforce, Gong, Outreach, Demandbase, and internal tools
• Propose and lead initiatives to implement new processes, optimize existing technologies and methodologies that enhance GTM experience and simplification
• Collaboration and Support: Partner with cross-functional stakeholders to understand business needs and translate them into technical solutions and handle inbound feature intakes, troubleshoot, and respond to them in a timely manner
• Provide expert guidance and training to users, promoting effective use of Salesforce and other GTM capabilities to achieve business goals
• Continuous Improvement and Innovation: Stay abreast of industry trends, best practices, and platform updates to drive continuous improvement and innovation in customer experience strategies
• You will work with business and technical stakeholders to identify their business problems and drive appropriate functional solutions/approaches
• Supports testing cycles (UAT, regression, system) and/or Training/Training Materials

Preferred Qualifications

• Experience implementing PRM a plus
• Bachelor’s degree preferred or equivalent work experience

Benefits

• Base Pay Range $127,680 - $175,560. Eligible for Bonus Incentive Compensation
• At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive
• From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best