Senior Manager, Property Claims

Summary

Join Lemonade's Claims Experience team as a pivotal Claims Experience Leader overseeing Home Property Claims operations. You will guide Squad Leads, craft innovative strategies, and shape the future of property claims. Responsibilities include implementing strategies to enhance customer happiness and operational success, leveraging AI, setting and analyzing KPIs, ensuring regulatory compliance, managing expenses, leading a team, and collaborating across departments. This role requires extensive experience in P&C claims, senior leadership experience, proven team management skills, and expertise in data analytics. A passion for AI and technology is essential. Lemonade offers a competitive salary, equity, and benefits.

Requirements

• 10+ years of experience in P&C claims, with an emphasis on property claims
• 3+ years in a senior leadership role within the claims world
• Proven skills in managing and scaling a big team, with a knack for leading leaders and nurturing emerging talent
• Passion for AI and technology, with a track record of leveraging digital tools to enhance business outcomes and customer satisfaction
• Stellar strategic thinking with a track record of using data analytics for shining up processes
• Expertise in pulling, interpreting, and weaving data insights into engaging narratives for stakeholders across all levels
• Unmatched problem-solving chops, with an intuitive sense of when to dive into details and when to steer the ship from a strategic horizon
• Experience working hand-in-hand with TPAs and managing partner relationships
• Bachelor’s degree, required
• Ability to work in a remote environment

Responsibilities

• Craft and implement forward-thinking strategies for Home Property Claims, focused on elevating customer happiness and operational success, using your strategic superpowers to navigate challenges and drive lasting innovation in operational performance
• Embrace AI, leveraging its potential to propel the business forward, enhance customer and employee experiences, and streamline claims processes
• Master the art of switching between the bird's-eye view for strategic direction and rolling up your sleeves to dive into the details when necessary, ensuring nothing escapes your keen attention to detail
• Set, monitor, and analyze KPIs that keep our claims handling in top-notch shape, driving accountability to deliver operational claims excellence, partnering closely with internal and external teams to achieve these objectives
• Keep our processes and policies perfectly aligned with regulatory standards and the Lemonade way
• Manage and optimize claims-related expenses to keep our costs efficient and loss adjustment expenses (LAE) accurate
• Lead, inspire, and elevate a team of claims rockstars, including leaders, cultivating a culture of excellence and scale the team to meet evolving needs
• Unleash your data wizardry to pull, decode, and share complex insights across the organization, empowering smart decisions and spotlighting opportunities to boost department awesomeness
• Partner with legends across Lemonade—whether in Actuarial, Underwriting, Product Development, or Communications—to ensure a synchronized and strategic approach to claims management

Preferred Qualifications

• Bonus points for advanced degrees or industry certifications (e.g., CPCU)
• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

Benefits

• Equity
• Benefits