Senior Manager, Service Delivery

Summary

Join ReSource Pro as a Senior Manager of Service Delivery Operations to lead the integration of acquired business units and drive profitable growth. You will be the subject matter expert for acquired units, leading knowledge transfer, and facilitating revenue generation. Collaborate with cross-functional teams to develop go-to-market strategies and introduce new service offerings. Responsibilities include knowledge transfer, business integration, acting as a key contact for sales teams, and collaborating with product and technology teams. You will ensure alignment between operational needs and product development, lead strategic initiatives, and drive solutions for operational challenges. This remote position offers a competitive salary and benefits package.

Requirements

• 10-15+ years required in the insurance industry and focus on insurance technology
• Demonstrated track record of driving business growth required

Responsibilities

• Lead knowledge transfer from acquired units to institutionalize acquired expertise and facilitate broader revenue generation and succession implementation
• Lead efforts to tech enable the various service offerings of the onshore SDU, in cooperation with Technology Development and Product
• Work with SDU leadership to identify and lead long-term strategic projects as necessary
• Drives comprehensive understanding and integration of acquired business units by serving as the primary internal expert, documenting operations, and establishing critical knowledge for stakeholders
• Collaborates cross-functionally with BD, Solutions, and Product teams to develop go-to-market strategies, qualify opportunities, and introduce new service offerings from acquired entities
• Facilitates effective knowledge transfer and business integration by shadowing key personnel, creating structured documentation, and developing training tools for Sales and Client Executives
• Acts as a key point of contact for sales teams, enabling deal qualification, proposal advancement, and revenue synergy creation related to acquired services
• Collaborates with Product and Technology teams to identify and oversee the transition of acquired services into technology-enabled solutions and explore new product creation opportunities
• Ensures alignment between operational needs and product development initiatives, acting as a business unit representative
• Leads strategic initiatives and cross-functional projects across multiple business units to enhance operations and drive growth, while also providing expertise for business transformation
• Drives solutions for operational challenges like system integrations and workflow optimizations, and acts as a thought leader contributing to strategic discussions

Preferred Qualifications

• 5+ years’ functional experience in leadership, operational improvement, business development and strategic partnerships preferred
• Experience in retail, wholesale and MGA segments preferred
• Experience in SaaS businesses preferred

Benefits

• 100% paid employee health insurance available on Day 1
• Remote positions are Internet stipend-eligible
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health
• Eligible for all medical, dental, and vision benefits on Day 1