Remote Senior Service Delivery Manager

Summary

Join a dynamic team of 24 people as a leader, creating your own team to fulfill and exceed customer expectations, with opportunities for growth and career development.

Requirements

• Many years of experience in supporting external customers
• Many years of experience in the quotation/sales process
• Many years of experience in billing
• Very good knowledge of TSI-FORCE
• Experience in dealing with SOM@SAP, knowledge of the relevant reports, booking logic, etc
• Experience in dealing with SERVICE NOW from the point of view of service delivery management
• Project management, ITIL know-how, agile methods and working methods
• ITIL V4 Foundation, SeM Advanced
• General IT overview - Expert
• DTAG portfolio knowledge - Expert
• MS Office – Advanced
• German language C2-C1
• English language - optional
• Excellent leadership
• Communication and negotiation skills
• Time management
• Problem solving ability and result orientation
• Presentation skills

Responsibilities

• Create your own team to fulfil and exceed customer expectations
• Lead the team of specialists in their own field
• Be a face of Deutsche Telekom IT Solutions Slovakia in front of customers

Benefits

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits