Senior Manager, Delivery Solutions Architects

Summary

Join Databricks as a Delivery Solution Architect Manager and lead a team of DSAs in the AMER Enterprise Manufacturing region. You will shape post-sales execution strategies, collaborate with sales and pre-sales teams, and make investment decisions. Responsibilities include hiring, coaching, and growing your team, ensuring they stay ahead of the technical curve, and assigning accounts. You will also act as a technical sponsor for key customers, contribute to building the Delivery Solution Architecture practice, and foster a positive team environment. This remote position requires candidates to be located in Chicago, IL, or within the Eastern Time Zone. The role offers a competitive salary and benefits package.

Requirements

• 7+ years of successful experience in a customer facing role
• Proven delivery experience in SaaS Technologies, particularly in the areas of Data Analytics, Data Warehousing, Data Engineering, ETL, Machine Learning, AI or Data Science
• Experience building and leading technical post-sales teams - hiring, on-boarding, and enabling post-sales professionals
• Trusted advisor to technical executives that guide strategic data project delivery decisions
• Lead a team through best practices for architecture discussions, use case Go-Lives, creating project and execution plans and customer growth strategy
• Create a positive morale for the team and help foster a working relationship between Field Engineering, Sales, and other important internal partners
• Experience in delivery and deployment of workloads or data products into production, e.g. in a delivery architect, project manager, devops, or service/product owner role
• Conversant with business issues our customers face today and likely big data use cases in different industries

Responsibilities

• Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (usage growth, career growth and hiring)
• Hire, coach, and grow a team of Delivery Solutions Architects for a company in high-growth mode
• Keep your team of DSA’s ahead of the technical curve. A DSA adds value by maintaining advanced knowledge of the technology stack, and advising customers on the best use of it in their architecture. You will make sure that your team is continuously learning and staying in-line with the other field functions while consistently exceeding their certification goals
• Assign accounts and distribute work across individuals for optimal customer coverage and team balance
• Inspire the team to be customer obsessed by understanding customer goals, their use cases, and Databricks technology
• Build relationships and partner with Sales, pre Sales and professional services teams to accelerate growth of customers
• Work with cross functional teams to reduce customer risk and help your team with escalations and address any issues or blockers
• Lead team activities to monitor customer progress and forecast growth
• Provide input to grow and improve internal processes, drive operational rigor and lead programs that drive impact across the organization
• Maintain a robust hiring pipeline at all times

Preferred Qualifications

Solid understanding of Databricks technology and the Data+AI ecosystem

Benefits

• Annual performance bonus
• Equity