Senior Manager, Solutions Engineering

Summary

Join Twilio as the next Manager of Solutions Engineering! This role involves leading a team of Solutions Engineers, supporting some of the world's largest companies. You will partner with sales leadership, build programs to accelerate sales, and develop your team. The position requires 7+ years of relevant experience, 3+ years of people leadership, and strong communication skills. It's a remote role based in the UK with approximately 35% travel. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 7+ years of relevant work experience within the SaaS or CPaaS industry, inclusive of BS in Computer Science or equivalent software engineering experience
• 3+ years of previous people leadership experience or equivalent experience as a senior individual contributor / lead
• Proven track record of building high performance teams and leading by example
• Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organisational levels
• A hands-on approach to problem solving. Always ready to handle customer blocking issues and work opportunities directly alongside your team
• A strong understanding of the developer adoption cycle, as well as experience in the technology areas relevant to Twilio’s market: contact centre, IP-based telephony, messaging, real-time communications, security, authentication, email, scaling web and mobile applications
• Tech-savvy leaders, experience with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
• Experience with sales methodologies
• Comfortable with ambiguity with a proven ability to proactively solve problems

Responsibilities

• Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base
• Work across functions to ensure collaboration for shared goals and appropriate capacity for your team
• Build and roll out programs that enable the Solutions Engineers to scalably accelerate our funnel
• Attract, develop, and motivate a team of hard-working Solutions Engineers, continually educating your team and seeking innovative solutions for improving your team. Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis
• Lead the technical strategy, determine what role Solutions Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively. Measure and communicate results – use data to communicate results and make decisions
• Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus
• Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and every single other department as necessary to make our customers successful on our platform

Preferred Qualifications

Cross-functional experience in pre-sales or post-sales technical consulting, software engineering, or product management is a plus

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program