Senior Manager, Strategic Insights & Data Science

Summary

Join Upwork, the world’s largest work marketplace, as a Sr. Manager, Strategic Insights & Data Science! Drive data science initiatives influencing business decisions, working closely with executive stakeholders. Surface insights from customer segmentation, econometric modeling, and supply-demand optimization. Shape marketplace strategy, improve forecasting accuracy, and advance understanding of user behaviors. This high-impact role offers the chance to contribute significantly to Upwork's success. The position is based in Palo Alto but offers remote work opportunities across 21 U.S. states.

Requirements

• 3-5+ years of experience in top-tier management consulting or strategic analytics roles with a proven track record of influencing business outcomes through insights
• Ability to structure ambiguous problems and design rigorous, hypothesis-driven approaches to analysis
• Strong communication and storytelling skills with the ability to clearly convey complex ideas to diverse audiences
• Demonstrated ability to build trust-based relationships with cross-functional partners and drive alignment around strategic recommendations
• A proactive, agile mindset with a passion for ownership and operating in a fast-paced, high-growth environment

Responsibilities

• Guide cross-functional stakeholders through complex problem-solving initiatives that directly influence Upwork’s business strategies
• Lead the design and application of advanced analytics methodologies including marketing mix models and customer segmentation
• Translate technical analyses into compelling business narratives and recommendations for executive leadership
• Partner with data engineering to develop and enhance shared data assets such as feature stores and analytics pipelines
• Drive forecasting and scenario modeling to support strategic planning and operational decisions
• Collaborate with product, marketing, and marketplace teams to measure performance and identify growth opportunities
• Establish and maintain best practices in analytics, modeling, and data storytelling across the AIP team

Benefits

• Comprehensive medical coverage for you and your family
• Unlimited PTO
• A 401(k) plan with matching
• 12 weeks of paid parental leave
• An Employee Stock Purchase Plan