Senior Manager, Strategy & Technology

Summary

Join Konrad, a next-generation digital consultancy, as a Senior Manager and lead client engagements and programs. You will be responsible for exceeding client expectations, leading cross-functional teams, and identifying innovation opportunities. Leverage your expertise in strategy, customer experience design, and technology to solve complex business problems. Guide clients through the entire process, from brainstorming to technical delivery, using Konrad’s Design Thinking Process. Mentor team members and act as a design and technology thought leader. This role requires a minimum of 6-7 years of relevant experience, including 3+ years in client services.

Requirements

• Minimum 6-7 years of relevant experience, including 3+ years of client services experience
• A solid understanding of complex management, strategy, business, and finance processes
• Superior organizational, written, and verbal communication skills with strong presentation ability
• Proven history of leading multiple complex projects and programs simultaneously
• Excellent relationship building skills with the ability to influence others and build cohesiveness across diverse individual skills and styles
• A deep understanding of existing and emerging design, project management processes, and technology
• Strong track record of client services
• Experience in mentoring and growing team members

Responsibilities

• You will hold the role of Engagement Lead on some of our most important projects and programs
• You will be responsible for leading engagement and program processes including, but not limited to, budget, scope, timelines, organization, resourcing, implementation, and risk management
• Manage cross-functional team members to success, ensuring the team understands and meets the project or program vision
• Key point of contact for clients, managing their expectations and implementing resolution of project or program level issues independently
• Proactively and independently look to solve problems and identify opportunities for improvement
• Lead experience design thinking workshops with our clients
• Play the lead role of understanding and interpreting our clients’ business challenges and goals and working with our design and technology teams to deliver elegant user experiences
• Be a design and technology thought leader on existing and emerging technology trends
• Be a mentor to members of our global team

Benefits

• Comprehensive Health & Wellness Benefits Package
• Socials, Outings & Retreats
• Retirement Planning
• Parental Leave Program
• New Device Allowance
• Culture of Learning & Development
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs