Senior Manager, Talent Acquisition

Summary

Join Twilio as the next Senior Manager, Talent Acquisition Americas to lead talent acquisition in the Americas region for R&D and G&A hiring. Manage a team of full lifecycle recruiters, serve as a focal point for stakeholders, and partner with senior business leaders to understand talent needs. Responsibilities include setting recruiter expectations, measuring team performance, building relationships within the TA organization, and using data to improve candidate experience. You will also enforce compliant hiring practices, live Twilio Magic values, and lead through change management. The role requires 7+ years of recruiting experience with 4+ years managing talent acquisition teams in the Americas. Based in Toronto, Canada, this remote role may require occasional travel.

Requirements

• 7+ years experience in a recruiting role with 4+ years as a talent acquisition people manager in Americas
• Experience directly supporting and advising senior level leaders (VP+), hiring managers, and stakeholders in Americas region
• Experience independently building reports and analyzing recruiting data using various reporting tools and systems (Greenhouse, Workday, Visier, Eightfold, etc)
• Experience partnering with peers and leaders globally to own delivery of the global recruiting plan
• Excellent collaboration, communication, presentation, and team building skills
• This role is required to be based in Toronto, Canada

Responsibilities

• Lead and manage a team of full lifecycle (FLC) recruiters in Americas who own and deliver the end-to-end recruitment process for all Twilio business units (R&D, and G&A)
• Partner with senior level business leaders and HRBPs in Americas to understand their organization's talent needs and workforce planning strategy; Work with recruiters and/or TA Managers to develop recruiting strategies and manage implementation and delivery of hiring plans
• Set expectations about recruiter job responsibilities and measure individual and team performance against goals and deliverables; Actively performance manage direct reports; Be a coach and mentor for career development opportunities
• Build and maintain strong relationships within the TA org and across our stakeholders and partners, including TA Ops, Employment Branding, Early in Career, Workforce Planning, Twilio businesses, FP&A, HR, Legal, DEI, and Total Rewards
• Partner with the Talent research and Intelligence teams on hiring strategies, especially when it comes to understanding talent markets, building candidate pipelines, and optimizing talent channels
• Use data to identify and implement opportunities to improve candidate experience, increase efficiency, and reduce cost per hire; Create and send monthly reports to VP and SVP business leaders on progress towards hiring goals and related recruiting metrics
• Enforce and uphold operational excellence standards and compliant hiring practices throughout the recruitment process
• Live the Twilio Magic values and serve as a Twilio brand ambassador; Act in accordance with TA’s mission and vision
• Be a Positron to keep your team motivated, engaged, and curious; Lead through change management and take accountability for TA OKRs and projects
• Attend and participate in training and enablement sessions; Consult on decisions about new or changing tools/systems/processes and make recommendations on best practices

Preferred Qualifications

• Experience directly supporting and advising senior level leaders and stakeholders for R&D, and G&A teams
• Knowledge of and adherence to Canadian and Columbian employment laws and compliance regulations

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program