Senior Manager, Revenue Operations

Summary

Join Thinkific, a leading software platform revolutionizing online learning and earning, as a Senior Manager of Revenue Operations. This 12-18 month contract role offers a unique opportunity to significantly impact revenue-generating teams. You will oversee daily operations of the revenue technology stack, lead and coach a team of professionals, optimize processes, and provide data-driven insights. The ideal candidate possesses extensive experience in revenue operations within a SaaS company, strong analytical skills, and proven project management abilities. Thinkific offers a competitive compensation package, flexible work arrangements, comprehensive benefits, and ample professional development opportunities.

Requirements

• Has a minimum of 5-7 years of experience in Revenue Operations, Sales Operations, or a related field within a SaaS company
• Has strong proficiency in CRM platforms (e.g., Salesforce)
• Has experience with compensation management software
• Possesses excellent analytical and problem-solving skills with the ability to interpret data and provide actionable insights
• Has a proven ability to develop and implement process improvements
• Has strong project management skills with the ability to manage multiple priorities and deadlines
• Excellent communication, collaboration, and interpersonal skills
• Is proactive and has a results-oriented mindset - you can work independently and as a part of a fast-paced team
• Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business

Responsibilities

• Oversee and maintain the day-to-day operations of our core revenue technology stack, including our CRM (Salesforce), Sales Intelligence tools (Gong, Chilli Piper, ZoomInfo, etc), and other relevant systems
• Ensure data integrity and accuracy across all revenue-related systems
• Manage and troubleshoot system issues, escalating as necessary
• Maintain and update documentation for key processes and configurations
• Reporting to the VP of GTM Strategy and Operations
• Lead, manage and coach a team of technical and operations professionals in revenue operations (sales and customer success), cultivating a culture of collaboration, innovation, and continuous professional growth
• Identify opportunities for process improvement across the Sales and Customer Success lifecycles
• Lead and implement projects to streamline workflows and enhance efficiency
• Collaborate with stakeholders to define and document best practices
• Maintain and enhance existing revenue dashboards and reports
• Provide regular insights and analysis on key performance indicators (KPIs) to leadership and relevant teams
• Support ad-hoc data requests and analysis to inform strategic decision-making
• Monitor data quality and identify areas for improvement
• Evaluate and manage relationships with key technology vendors
• Participate in the planning and implementation of new tools and integrations
• Ensure the effective utilization of our existing technology stack
• Collaborate with Sales, Customer Success, and Finance leadership to provide data-driven insights and recommendations for optimizing commission and incentive plan design to drive desired behaviours, improve performance, and align with overall business goals
• Oversee the accurate and timely calculation of sales commissions and customer success incentives based on established plans, ensuring alignment with strategic objectives
• Analyze the effectiveness of current compensation plans, identifying areas for improvement and proposing strategic adjustments based on performance data, market trends, and business priorities
• Work closely with Finance to ensure accurate and timely payout of commissions and incentives, and contribute to forecasting compensation expenses
• Partner closely with Sales, Marketing, and Customer Success leadership to understand their needs, provide operational support, and facilitate effective communication
• Collaborate with Finance, Data, Product, and other departments as needed
• Lead and manage various revenue operations projects from initiation to completion, ensuring projects are delivered on time and within scope
• Develop project plans, track progress, and communicate updates to stakeholders

Preferred Qualifications

• Experience with sales engagement platforms (e.g., Outreach, Salesloft) and other sales and marketing technologies is a plus
• Experience with data visualization tools (e.g., Tableau, Looker)
• Familiarity with SQL or other data querying languages
• Experience with revenue recognition principles

Benefits

• A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan
• Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season
• Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options
• Flexible Work . Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery
• Learning & Growth. An annual $1500 USD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities
• A home office setup so you’re ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively
• $50 CAD per month to treat yourself with snacks, lunch, or groceries to cook at home