Revenue Operations Senior Manager

Summary

Join charity: water as their Revenue Operations Senior Manager and lead the optimization of organizational development processes to drive revenue growth. You will manage donation processing, data quality, and staff, overseeing the use of the CRM and other systems for accurate revenue tracking and donor reporting. Responsibilities include improving data solutions, project management, and collaborating with stakeholders to ensure alignment with the donor promise. The ideal candidate possesses a Bachelor's degree, 6+ years of relevant experience, team management skills, and expertise in CRM databases. This remote, US-based role offers a competitive salary, comprehensive benefits, and a chance to make a significant impact.

Requirements

• A Bachelor's degree
• 6+ years of revenue operations experience in a fundraising or sales setting
• Experience managing a team of fundraising professionals (donation processing or advancement/development operations areas are preferred)
• Experience managing and implementing CRM databases (Salesforce preferred)
• Experience project managing in a nonprofit organization
• A metrics-driven, entrepreneurial mindset that informs strategy and work
• Strong communication skills
• Well-honed management skills, with demonstrated success in team building
• Extensive knowledge of best practices in philanthropy
• Attention to detail
• Problem-solving abilities paired with excellent judgment

Responsibilities

• Provide guidance and operational oversight for charity: water’s donation processing and data quality
• Manage gift processing and data quality staff
• Oversee management of donations (both online and offline) in charity: water’s CRM and other supporting systems to ensure consistent and clean data and to support accurate revenue tracking, projections, and donor reporting
• Deliver on charity: water's unique business model (proof and transparency) by mapping and systematizing an optimal end-to-end donor process - from donation processing and classification to final donor reporting
• Oversee the backfilling and cleaning of historical constituent, donor, and donation data
• Project manage, maintain, and enhance charity: water’s inventory management system that connects donors to their impact in the field
• Partner with key stakeholders across the organization to ensure all functions are aligned in order to deliver on our donor promise
• Partner closely with Revenue teams, Analytics, Strategic Finance, and Accounting to enable analysis around the health of all donor fundraising by ensuring usable data, functional reports, and consistent metrics
• Create and maintain documentation for all donation processing and data quality processes and protocols
• Take ownership of the experience and administration of major donor products, including bi-annual donor reporting, and ongoing communications, liaising with Programs, Creative, Marketing, and Product teams to execute on our donor promise
• Collaborate with Supporter Experience on strategy and coordination for new supporter cultivation and existing supporter stewardship
• Work with the UK charity: water team to streamline processes for financials and reporting for UK water donors
• Represent donation processing and data quality in cross-functional projects
• Inform and consult on fundraising operations initiatives that will impact the allocation of donors and the accuracy of our reporting

Benefits

• Unlimited PTO
• Summer Fridays
• 6-week paid sabbatical leave after 5 years of employment
• Annual bonus potential through The Pool
• 401k plan + employer match
• Medical covered at 80% + Dental/Vision contributions
• FSA + dependent day care FSA
• Employer-paid life insurance, STD, LTD
• 16-week paid maternity and paternity leave for new parents
• Stipends for Home office, Professional Development, TSA Pre-check and a You-do-You Perk
• 2-4 annual travel requirements to spend quality in-person time with the team