Senior Sales Operations Manager

Summary

Join Outreach as a Senior Sales Operations Manager and partner with sales, CX, and marketing leaders. You will be a trusted advisor, focusing on business operations, strategic planning, and sales optimization. This high-impact role involves providing business insights, forecasting, driving pipeline performance, and improving productivity. The ideal candidate is a strategic thinker with strong analytical and leadership skills, experienced in data analysis and GTM strategy. You will drive alignment across cross-functional stakeholders and keep projects on track. This is an individual contributor role reporting to the Sales Operations Leader. The position offers a competitive salary and benefits package and is open to remote work within the US.

Requirements

• 7-8+ years of professional experience, ideally in sales operations/strategy roles
• Excellent problem solving and analytical skills with the ability to translate complex ideas/data into consumable insights
• Pipeline Management and forecasting experience
• Strong communication and presentation skills
• Solid understanding of the tech industry and the SaaS world and demonstrable knowledge and understanding of sales disciplines
• Solid functional understanding of salesforce.com CRM; strong experience with creating and maintaining reports and dashboards (Tableau experience a plus)
• Strong sense of urgency, to take initiative and commitment to see things through toward actionable outcomes and results
• Flexible team player, with a bias for action
• Ability to balance sharp focus on measurable outcomes with deep and genuine empathy for people, customers, and the business
• This is a hands-on position; the ideal candidate must be willing to “roll up their sleeves”
• Bachelor's degree in business, Finance or relevant field
• Advanced Excel knowledge

Responsibilities

• Define key performance metrics and targets, create reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to sales leadership
• Translate data insights into clear, actionable recommendations for executive leadership and GTM teams, identifying opportunities to optimize performance, drive pipeline and revenue growth
• Drive forecast management excellence to ensure sustained, predictable growth across all business units, and own weekly forecast calls
• Create executive-level presentations for both local and global leadership reviews; organize quarterly business reviews
• Contribute to the design and implementation of all aspects of the Go-To-Market plan under the annual sales strategy planning cycle. This includes account segmentation, resource allocation, territory assignment, etc
• Own the operational rhythm of the business and drive the cadence into the Sales Organization
• Demonstrated ability to drive continuous improvement in scalable sales/business processes and deliver results
• Strong stakeholder management skills – able to manage upwards effectively and demonstrate confidence in presenting ideas with executive audiences

Preferred Qualifications

MBA is a plus

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military