Senior Sales Operations Manager

Summary

Join Outreach, the leading AI Sales Execution Platform, as a Senior Sales Operations Manager and partner with senior leaders across Sales, CX, and Marketing. This high-impact role focuses on business operational activities, strategic planning, sales optimization, providing business insights, forecasting, driving pipeline performance, and productivity improvements. You will be a strategic thinker, prioritizing ruthlessly, making recommendations to achieve goals, and analyzing data to influence sales strategy. The ideal candidate thrives in a fast-paced environment and has a bias for action and outcomes. This is an individual contributor role reporting to the Sales Operations Leader, open to remote work within the US. The role involves defining key performance metrics, creating reports and dashboards, translating data insights into actionable recommendations, driving forecast management, creating executive presentations, and contributing to the Go-To-Market plan.

Requirements

• 7-8+ years of professional experience, ideally in sales operations/strategy roles
• Excellent problem solving and analytical skills with the ability to translate complex ideas/data into consumable insights
• Pipeline Management and forecasting experience
• Strong communication and presentation skills
• Solid understanding of the tech industry and the SaaS world and demonstrable knowledge and understanding of sales disciplines
• Solid functional understanding of salesforce.com CRM; strong experience with creating and maintaining reports and dashboards (Tableau experience a plus)
• Strong sense of urgency, to take initiative and commitment to see things through toward actionable outcomes and results
• Flexible team player, with a bias for action
• Ability to balance sharp focus on measurable outcomes with deep and genuine empathy for people, customers, and the business
• This is a hands-on position; the ideal candidate must be willing to “roll up their sleeves”
• Bachelor's degree in business, Finance or relevant field. MBA is a plus
• Advanced Excel knowledge

Responsibilities

• Define key performance metrics and targets, create reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to sales leadership
• Translate data insights into clear, actionable recommendations for executive leadership and GTM teams, identifying opportunities to optimize performance, drive pipeline and revenue growth
• Drive forecast management excellence to ensure sustained, predictable growth across all business units, and own weekly forecast calls
• Create executive-level presentations for both local and global leadership reviews; organize quarterly business reviews
• Contribute to the design and implementation of all aspects of the Go-To-Market plan under the annual sales strategy planning cycle. This includes account segmentation, resource allocation, territory assignment, etc
• Own the operational rhythm of the business and drive the cadence into the Sales Organization
• Demonstrated ability to drive continuous improvement in scalable sales/business processes and deliver results
• Strong stakeholder management skills – able to manage upwards effectively and demonstrate confidence in presenting ideas with executive audiences

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military