Senior Manager, Policy Operations

Summary

Join Airbnb's Community and Commercial Policy (CCP) team as a Senior Manager for Policy Operations and Programs. You will lead policy implementation initiatives, enhance community trust and safety, and collaborate with cross-functional stakeholders. This role requires 10+ years of experience in operations, implementation, or product management, exceptional communication skills, and strong leadership abilities. You will work to optimize workflows, address operational gaps, and craft informed decisions to advance strategic goals. The position is US-remote eligible with occasional office work. Compensation includes a base pay range of $185,000-$230,000 USD, plus potential bonus, equity, benefits, and employee travel credits.

Requirements

• 10+ years experience in operations, implementation, product management or other relevant role with exposure to policy issues and working closely with global operations
• Exceptional written and verbal communication
• Demonstrated capacity for strategic, critical thinking, research, and analysis. Strong attention to detail and operational execution
• Ability to explain and simplify complex information to others
• Prior experience implementing policies across operations and customer facing teams
• A track record of strong leadership and an ability to independently manage a portfolio of challenging issues
• Thoughtful business judgment, strategic thinking, and ability to work well under pressure
• Strong cross-functional problem solving capabilities
• Fluency in data analysis and leading data-driven decision-making

Responsibilities

• Lead development and execution of policy implementation initiatives that address issues at scale
• Utilize operational expertise to deliver solutions that enhance community trust and safety
• Collaborate with cross-functional stakeholders across the business including Product, Operations, Trust, Legal, and Communications
• Foster, build, and maintain relationships with leadership of internal business verticals
• Optimize workflows and macros for efficiency and accuracy, proactively addressing gaps to guide strategic policy direction
• Possess the capability to delve deeply into complex issues, and craft informed decisions to advance strategic goals
• Excel in communicating these decisions and their underlying rationale to stakeholders clearly and effectively, ensuring alignment and understanding across all levels

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits