Senior Manager, Policy Operations

Summary

Join Airbnb's Community and Commercial Policy (CCP) team as a Senior Manager for Policy Operations and Programs. You will lead policy implementation initiatives, enhance community trust and safety, and collaborate with cross-functional stakeholders. This role requires experience in operations, policy implementation, and working with global operations. You will develop scaled systems and processes, optimize workflows, and make data-driven decisions. The position is US-remote eligible with occasional office work. The role offers a competitive salary, bonus, equity, benefits, and employee travel credits.

Requirements

• 10+ years experience in operations, implementation, product management or other relevant role with exposure to policy issues and working closely with global operations
• Exceptional written and verbal communication
• Demonstrated capacity for strategic, critical thinking, research, and analysis. Strong attention to detail and operational execution
• Ability to explain and simplify complex information to others
• Prior experience implementing policies across operations and customer facing teams
• A track record of strong leadership and an ability to independently manage a portfolio of challenging issues
• Thoughtful business judgment, strategic thinking, and ability to work well under pressure
• Strong cross-functional problem solving capabilities
• Fluency in data analysis and leading data-driven decision-making

Responsibilities

• Lead development and execution of policy implementation initiatives that address issues at scale
• Utilize operational expertise to deliver solutions that enhance community trust and safety
• Collaborate with cross-functional stakeholders across the business including Product, Operations, Trust, Legal, and Communications
• Foster, build, and maintain relationships with leadership of internal business verticals
• Optimize workflows and macros for efficiency and accuracy, proactively addressing gaps to guide strategic policy direction
• Possess the capability to delve deeply into complex issues, and craft informed decisions to advance strategic goals
• Excel in communicating these decisions and their underlying rationale to stakeholders clearly and effectively, ensuring alignment and understanding across all levels

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits