Staff Product Manager, Trust And Safety

Summary

Join TextNow, the nation's largest free phone service provider, as a Staff Product Manager on our Trust & Safety team. You will contribute to a cohesive vision and product roadmap, designing fraud detection methods and tools, and integrating third-party technologies. This role involves collaborating with data scientists, engineers, and other teams to mitigate harmful behavior and deliver a seamless customer experience. You will lead cross-functional teams, drive product strategy, and utilize A/B testing for rapid iteration. The ideal candidate possesses extensive product management experience, a strong background in Trust & Safety or Risk, and a proven ability to solve complex problems. TextNow offers a strong work-life blend, flexible work arrangements, employee stock options, unlimited vacation, and competitive pay and benefits.

Requirements

• Have experience delivering impactful products and features that are informed by data, technology and market expertise
• Have a minimum of 7-10 years in Product Management at a technology company, with 3-5 years in Trust & Safety or Risk
• Demonstrate ownership and take decisive action with a demonstrated ability to solve complex problems by creating customer-first solutions and iterating. Be adept at evangelizing for long-term investments in infrastructure with clear ROI
• Be respectfully candid and experienced in partnering with engineering and data science on developing, evaluating, and deploying AI/ML models for detecting harmful activity
• Be a bold risk-taker and self-starter who has a problem-solving aptitude and inventive thinking skills
• Be resourceful and scrappy, aware of and keep abreast of the overall market and technology landscape, fraud risk and implications, and industry best practices

Responsibilities

• Identify the biggest T&S problems to solve and drive projects from start to finish
• Understand financial and customer-impacting issues related to fraud and abuse to make sound business and customer-obsessed decisions
• Lead a cross-functional team of engineering, data science, design, research, care, operations, and more to detect, mitigate, and prevent fraud and abuse
• Drive product definition, strategy, and long-term vision for Trust & Safety initiatives impacting the customer experience, cost, and monetization across platforms (Android, iOS, and web)
• Build, measure, and iterate rapidly using A/B testing and other analytical tools
• Communicate your vision and gain buy-in from key stakeholders across the company

Benefits

• Strong work life blend
• Flexible work arrangements (wfh, remote, or access to one of our office spaces)
• Employee Stock Options
• Unlimited vacation
• Competitive pay and benefits
• Parental leave
• Benefits for both physical and mental well being (wellness credit and L&D credit)
• We travel a few times a year for various team events, company wide off-sites, and more