Cerebral is hiring a
Senior Medical Operations Specialist

Summary

Join a mission-driven team at Cerebral as a Senior Medical Operations Specialist to support clinical operations, implement new processes, and analyze performance metrics.

Requirements

• Registered Nurse (RN) with Bachelor of Science in Nursing (BSN) degree
• 3+ years of mental health care experience in a variety of settings including outpatient, inpatient, etc
• Staff management preferred, specifically experience with 1099 contractors
• Experience with data analysis and developing data-driven recommendations to drive operational strategy and decisions
• Detail-oriented multitasker
• Excellent communication skills including clear written communication, and the ability to effectively interact with all members of the clinical team, Therapists, and leadership
• Ability to effectively work with and support a team of prescribers and collaborative physicians
• Advanced proficiency using a computer and ability to learn how to use new computer programs quickly
• Ability to work under pressure and meet deadlines

Responsibilities

• Support day to day operations of Prescribers and collaborative physicians
• Own clinical audits, lab process, and any clinical support needed through the task system daily
• Analyze and ensure compliance with Prescribers and collaborative physicians policies and procedures
• Document and address performance issues as needed
• Support day-to-day prescribers and collaborative physician questions related to processes and expectations including client-facing tasks, triaging the clinical coverage queue, and ensuring lab completion in a timely manner
• Address operational issues as they arise and collaborate with other members of the Clinical Operations team to problem solve
• Assure appropriate and effective use of technology and applications including the EMR, Slack, and others, creating training or educational content for new launches and continuous improvements, as needed
• Analyze and report key metrics on KPI dashboard and develop strategies and processes to address deficiencies

Benefits

• Total compensation includes annual bonus and equity / stock options
• Medical, Dental, Vision, Life Insurance, HSA, Flexible Spending Accounts and 401(k)
• Unlimited PTO - we encourage taking the time you need to relax and recharge
• Wellness perks including monthly mental health days off (12 per year) in addition to holidays, and “No Meeting Wednesdays”
• Up to $200 reimbursement for any equipment purchased to support your work-from-home environment (video camera, ring light, headset, etc.)
• Access to free Cerebral therapy services (up to 7 sessions per year)
• Medical travel expense health reimbursement arrangement
• Paid parental leave after 3 months