SEVENROOMS is hiring a
Senior Billing Specialist

Summary

Join SevenRooms as a Senior Billing Specialist and elevate our billing operations to the next level. As a key player, you'll take on complex billing issues, collaborate with cross-functional teams, and drive continuous improvement in our billing processes.

Requirements

• 4+ years of experience in a billing specialist or analyst role, with a demonstrated ability to handle complex billing scenarios
• Eagerness to develop leadership skills and mentor junior team members
• Solid understanding of subscription billing models and best practices
• Proficiency in data analysis and reporting, utilizing tools like Excel or similar platforms
• Strong communication and interpersonal skills, capable of building positive relationships with cross-functional teams and external stakeholders
• Proactive problem-solving and analytical skills, with a focus on continuous improvement
• Ability to work both independently and collaboratively in a fast-paced environment
• Familiarity with CRM and billing software systems (e.g. Salesforce, NetSuite)

Responsibilities

• Lead the resolution of complex customer billing issues, collaborating with cross-functional teams to ensure timely and accurate solutions
• Develop a deep understanding of the end-to-end subscription billing process, from setup and management to cancellations
• Assist in developing and refining billing operation metrics reporting, contributing to data-driven decision-making
• Collaborate effectively with Revenue Organization to ensure timely and accurate billing for all customers
• Contribute to the ongoing improvement of billing processes by identifying inefficiencies and suggesting solutions
• Thoroughly document problem resolution steps for client issues, building a knowledge base and contributing to continuous improvement

Benefits

• A fresh start with a flexible and independent working schedule
• Comprehensive benefits package: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, and unique wellness offerings that include One Medical, Spring Health, Carrot, and Headspace
• Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team
• Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs