Senior Mid-Market Solution Consultant - Spanish speaking

Summary

Join ServiceNow's rapidly growing Presales Digital team as a Senior Digital Solution Consultant. You will provide expert technical and business solution consultancy during the presales process, supporting the direct sales force and partners. Key responsibilities include proposal production, ServiceNow product demonstrations, and scoping and delivering Business Value Assessments. You will convey the value of ServiceNow solutions to customers and prospects, assisting digital sales teams in qualifying customer needs and participating in the sales lifecycle. Mentoring peers and colleagues is also expected. The role requires experience in a pre-sales role within a SaaS or PaaS environment and a demonstrated ability to learn new technologies.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 3+ years of experience in a pre-sales role in a SaaS, or PaaS environment
• Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
• Being proactive without being told what to do
• Proven ability to live up to commitments while maintaining integrity and focus on details
• Demonstrated ability to learn new technology

Responsibilities

• Assist Digital Sales teams in the qualification of customer needs through discovery
• Participation across the sales lifecycle on acquiring new customers
• Provide mentoring and training to peers, colleagues and partners
• Demonstrations of the product, both standard and tailored to prospects and existing customers
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and POC/POV
• Supporting Marketing events – user conferences, trade shows, webinars etc
• Staying current on competitive analyses and understanding differentiators between the company and its competitors
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc
• In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment
• Act as the ServiceNow subject matter expert at Executive briefings / marketing events

Preferred Qualifications

Background in ITIL, Service Management, Asset Management, IT Management and Security Operations would be advantageous