Senior Onboarding Manager

Summary

Join dbt Labs as a Customer Onboarding Manager and play a pivotal role in ensuring the success of our largest accounts. You will manage initial product adoption, communicate effectively with clients, and collaborate with various teams to deliver exceptional onboarding experiences. This role requires strong communication, cross-functional collaboration, and experience in customer success or project management. Based in Australia, you will tailor onboarding for the Asia-Pacific region and work asynchronously within a fully remote team. dbt Labs offers a competitive salary, equity stake, unlimited vacation, 401k, excellent healthcare, paid parental leave, and various stipends.

Requirements

• Worked asynchronously as part of a fully-remote, distributed team
• Are a natural cross collaborator
• Harbor an extreme attention to detail
• Can own the (Zoom) room filled with customer executives in varying industries, and aren’t afraid to ask tough clarifying questions
• Have the ability to manage multiple priorities
• Are always thinking about how to balance scale with customer experience
• Have previously worked in a customer success or customer-facing project management role
• Can articulate why professional services can speed time-to-value

Responsibilities

• Manage dbt Lab’s largest accounts to initial product adoption while ensuring an amazing start to their customer journey
• Clearly communicate with customer’s about account setup requirements and expectations, align on best practices, and motivate key stakeholders
• Collaborate with sales, professional services, support, and training to deliver a superior customer experience in a condensed period of time
• Meet with prospective dbt Cloud customers to assess which service experience makes sense for them
• Tailor new and existing customer onboarding enablement for your region
• Work with our customers in Asia-Pacific

Preferred Qualifications

• If you used tools like Salesforce, Asana and Slack
• Understand how dbt can positively impact a customer’s day-to-day

Benefits

• Competitive salary
• Equity Stake
• Unlimited vacation (and yes we use it!)
• 401k with 3% guaranteed contribution
• Excellent healthcare
• Paid Parental Leave
• Health & Wellness stipend
• Home office stipend, learning and development stipend, office space stipend, and more!