Senior Onboarding Operations Specialist

Summary

Join Remote as a Senior Onboarding Operations Specialist, Germany and play a pivotal role in ensuring seamless and compliant employee onboarding for the German market. Leverage your expertise in German employment regulations to handle complex scenarios and deliver exceptional results. Act as a subject matter expert, driving processes to completion according to Service Level Agreements (SLAs). You will need a thorough understanding of German employment entity models, including Employer of Record (EOR) structures. Prepare and process detailed, country-specific documentation, ensuring strict adherence to German employment law. Partner closely with Legal and Compliance stakeholders to resolve complex cases and work with customer-facing teams to provide expert guidance on completing German paperwork. Continuously identify and implement process improvements, contributing to advancements in Remote's capabilities within the German market.

Requirements

• Advanced career experience in People Operations, HR Operations, or Legal Operations, directly in the German market
• Exceptional understanding of German employment agreement language and provisions
• In-depth knowledge of German entity models, labor regulations, and HR best practices
• Proven experience onboarding individuals compliantly into various employment entity models in Germany - with bonus points for doing so in the Employer of Record space
• Demonstrated experience preparing and processing detailed, country-specific documentation for Germany
• Experience partnering with legal and compliance stakeholders to resolve complex German employment cases
• Experience advising on country-specific paperwork completion to support hiring in Germany
• Team player with the ability to work independently and take ownership
• Strong interpersonal skills, with experience managing workflows that involve multiple departments
• Calm and composed under pressure, comfortable liaising with both internal and external stakeholders in alignment with Remote's values
• Solutions-oriented, demonstrating high situational awareness and proactive case management
• Strong sense of ownership, comfortable working and problem-solving independently
• Fluent in written and spoken English and German

Responsibilities

• Lead and execute employee onboardings with a specialized focus on the German market, ensuring full compliance with local employment laws and Remote's internal processes
• Demonstrate a thorough understanding of employment entity models in Germany, including Employer of Record (EOR) structures, and successfully onboard individuals compliantly into these models
• Prepare, process, and update detailed, country-specific documentation for German onboardings, in strict accordance with German employment entity models and legal requirements
• Partner effectively with Legal and Compliance stakeholders to achieve positive results for complex cases and ensure compliant onboarding practices in Germany
• Leverage a strong understanding of employment agreement language and provisions in Germany to advise on and review relevant documentation
• Collaborate with internal teams, including Customer Care and/or customer teams, to advise customers on how to accurately complete specific German paperwork to support hiring in these regions
• Drive German onboardings to completion within established country-specific SLAs
• Manage confidential employee data with the utmost discretion and accuracy, safeguarding personally identifiable information while effectively communicating onboarding progress and challenges
• Develop clear, authentic, and responsive communications with employees being onboarded in Germany, building trust and confidence in Remote's services
• Serve as the subject matter expert on German-specific onboarding information, ensuring it is current, well-documented, and easily accessible
• Identify opportunities for automation and process improvements specifically within German onboarding workflows
• Contribute to product development and brainstorming sessions, bringing a German market perspective to enhance the Remote platform
• Provide robust training support to new onboarding operations specialists, sharing expertise in German onboarding practices
• Manage internal onboarding operations communication channels, providing timely and accurate answers to German onboarding-related questions
• Assist with ad hoc projects related to documentation, learning and development, and training as directed by your manager

Preferred Qualifications

Experience working remotely

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces