Senior People Operations Specialist

Summary

Join Ideals, a global B2B SaaS company, as a Senior People Operations Specialist in Kyiv, Ukraine (or nearby). You will own and scale core People Ops processes for our multinational team, ensuring a seamless employee experience. Responsibilities include global onboarding/offboarding, benefits management, HRIS management (BambooHR), policy creation, and contributing to cross-functional projects. You will report to the Director of People Operations and collaborate with various teams. This role requires advanced English, 3+ years in People Ops/HR, experience supporting teams across multiple countries, strong critical thinking, and excellent communication. Ideals offers a remote-first work environment, home workplace budget, resilient home budget for Ukraine-based teammates, resilient office in Kyiv & co-working expense coverage, individual IT budget, top-tier tech, access to Ideals Academy, investment in external learning, and a tailored wellness package.

Requirements

• Advanced English — both written and spoken
• 3+ years in a People Ops / HR Generalist role
• Experience supporting teams across 3+ countries
• Strong critical thinking and high personal work standards
• Clear, people-centered communication with a global mindset
• Excellent prioritization and adaptability in fast-changing environments
• Naturally curious, proactive, and solution-oriented
• Conflict resolution or mediation experience

Responsibilities

• Ensure an exceptional employee experience through consistent and high-quality People Ops service delivery
• Own and drive global onboarding and offboarding processes
• Oversee benefits management and support ongoing improvements
• Manage HRIS (BambooHR) with a focus on data accuracy and process optimization
• Create and maintain internal policies, including the Ideals Employee & Mangar Handbooks
• Contribute to cross-functional projects to scale and optimize People Ops in a fast-growing, global team
• Support internal communications and employee engagement initiatives

Preferred Qualifications

• Experience working with Employers of Record (EORs)
• Solid understanding of local labor law and international compliance
• Familiarity with Jira or other ticketing systems and SLA/KPI tracking
• Experience in HRIS and system implementation
• Interest and day-to-day usage of AI (curiosity in AI tools)
• Experience in organizing internal events or team gatherings

Benefits

• Remote-first flexibility to shape your ideal workday
• Home workplace budget
• Resilient home budget for Ukraine-based teammates
• Resilient office in Kyiv & co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools
• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Internal talent mobility opportunities
• Tailored Wellness Package for your physical and mental health
• Full coverage of mental health sessions for Ukrainian teammates
• Funding for sports competitions
• 20 business days of paid time off per year
• Unlimited health-related time-off
• Team-building offline and online events
• Budget for meetups with your local team
• Generous internal referral program