Senior People Operations Specialist

Summary

Join Ideals, a global B2B SaaS company, as a Senior People Operations Specialist in Kyiv, Ukraine (or nearby). You will drive core People Ops processes, ensuring a seamless employee experience across all locations. Responsibilities include managing global onboarding/offboarding, benefits, HRIS (BambooHR), internal policies, communications, and employee engagement initiatives. You will collaborate with various teams and external partners to scale People Ops effectively. The role requires advanced English, 3+ years in People Ops/HR, understanding of local labor law and international compliance, and experience supporting teams across 5+ countries. You should possess strong critical thinking, communication, prioritization, and adaptability skills. Conflict resolution experience is also needed.

Requirements

• Advanced English — both written and spoken
• 3+ years in a People Ops / HR Generalist role
• Solid understanding of local labor law and international compliance
• Experience supporting teams across 5+ countries
• Strong critical thinking and high personal work standards
• Clear, people-centered communication with a global mindset
• Excellent prioritization and adaptability in fast-changing environments
• Naturally curious, proactive, and solution-oriented
• Conflict resolution or mediation experience

Responsibilities

• Ensure an exceptional employee experience through consistent and high-quality People Ops service delivery
• Own and drive global onboarding and offboarding processes
• Oversee benefits management and support ongoing improvements
• Manage HRIS (BambooHR) with a focus on data accuracy and process optimization
• Create and maintain internal policies, including the Ideals Employee Handbook
• Support internal communications and employee engagement initiatives
• Contribute to cross-functional projects to scale and optimize People Ops in a fast-growing, global team

Preferred Qualifications

• Experience working with Employers of Record (EORs)
• Familiarity with ticketing systems and SLA/KPI tracking
• Basic skills in HRIS automation and system implementation
• Experience in organizing internal events or team gatherings

Benefits

• Remote-first flexibility to shape your ideal workday
• Home workplace budget
• Resilient home budget for Ukraine-based teammates
• Resilient office in Kyiv & co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools
• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Internal talent mobility opportunities
• Tailored Wellness Package for your physical and mental health
• Full coverage of mental health sessions for Ukrainian teammates
• Funding for sports competitions
• 20 business days of paid time off per year
• Unlimited health-related time-off
• Team-building offline and online events
• Budget for meetups with your local team
• Generous internal referral program