Senior Operations Manager

Summary

Join Ghost Story Games, a self-publishing game development studio, as a Senior Operations Manager! You will lead day-to-day studio operations, manage recruiting and onboarding, support staff with benefits, and handle communications. This role involves ensuring legal document processing, facility maintenance, expense reporting, and event planning. You will collaborate with internal and external teams to optimize operations and create reports to support decision-making. The ideal candidate possesses strong organizational skills, experience with process improvement, and excellent communication abilities. Ghost Story Games offers a great company culture and benefits including medical, dental, vision, 401k, and more.

Requirements

• Very strong organizational skills and attention to detail
• Good judgement in task prioritization
• Strong follow through and follow-up
• Experience with process improvement pipelines
• Experience using project management software such as Monday.com
• 7+ years experience in a similar role (tasks and scope)
• Strong written communication
• Solution oriented mindset
• Flexibility and comfort working in a small and nimble team

Responsibilities

• Work closely with studio leadership on all aspects of studio operations
• Lead all recruiting and onboarding efforts
• Support staff with answering benefits questions
• Distribute staff-wide communications on behalf of the studio
• Ensure all legal documents are accurately processed and archived, including but not limited to non-disclosure agreements, business agreements, and music licensing agreements
• Although we are remote first, ensure facilities are maintained, schedule repairs when necessary, and ensure compliance with health and safety requirements
• Expense reports for office purchases and other studio expenditures
• Lead on-site meetings and events including research, booking and payment for catering, travel, and venues
• Collaborates with internal teams, external vendors, and corporate service teams to optimize studio operations and processes
• Consistently move the company and projects forward by identifying where new processes and procedures can be implemented
• Create reports using excel or viseo to support decisions around optimizing studio operations
• Maintain project trackers to report status updates regularly to the Executive Director of Studio Affairs and Leadership team as needed
• Additional projects and tasks as assigned

Benefits

• Medical (HSA & FSA)
• Dental
• Vision
• 401(k) with company match
• Commuter benefits
• Fitness allowance
• Employee discount programs
• Free games & events
• Healthy snacks