Senior Manager, Operations

Summary

Join Carrot Fertility's Operations team as a Sr. Manager, Operations to lead the administration and strategic oversight of business-critical systems and automation tools. You will play a pivotal role in overseeing the strategy, implementation, and optimization of these tools across the organization. This role combines individual contributor and managerial responsibilities, supporting associate and manager-level employees. You will establish a framework for operational data, lead implementation of new workflows, manage and mentor team members, and develop reporting frameworks. The position requires expertise in Atlassian Jira and Confluence, strong leadership and communication skills, and a proven track record in process improvement. Carrot offers a competitive compensation package and a holistic Total Rewards package.

Requirements

• Bachelor’s degree in a relevant field such as Information Technology, Business Administration, or a related discipline
• 5-7 years of experience managing and administering Atlassian Jira and Confluence, with demonstrated expertise in strategic planning and execution
• Proven experience leading cross-functional initiatives involving process improvement and workflow optimization
• Previous experience managing and mentoring team members
• Deep understanding of Jira and Confluence setup, customization, automation, and governance
• Advanced proficiency in reporting, including Advanced Roadmaps, dashboards, and KPI tracking
• Strong project management and organizational skills
• Exceptional leadership and communication skills, with the ability to influence and collaborate across all levels of the organization
• Adept at managing competing priorities and driving consensus among stakeholders

Responsibilities

• Establish a framework and architecture that unifies Carrot’s operational data, provides transparency into performance and other key insights, and ensures scalability to support customer growth and service complexity
• Lead the overarching strategy for the implementation of new workflows and tools, ensuring alignment with organizational objectives
• Oversee the configuration and governance of key systems (including but not limited to Airtable, Jira Software, Jira Service Management, and Confluence), ensuring consistency, scalability, and adherence to best practices
• Provide high-level support for complex configurations, workflows, and integrations, acting as an escalation point for the Operations Associate
• Directly manage associate-level employees, setting clear goals, providing guidance, and conducting performance reviews
• Foster a culture of collaboration, innovation, and continuous learning within the Operations team
• Serve as a key advisor to leadership, providing updates on progress, challenges, and opportunities related to Jira and Confluence
• Design and oversee the implementation of advanced workflows, custom fields, and automation rules to optimize processes across departments
• Evaluate and implement third-party tools and integrations (e.g., Zapier, Airtable) to extend the functionality of Jira and Confluence
• Develop and maintain organization-wide reporting frameworks, including advanced roadmaps, dashboards, and KPIs, to provide actionable insights for leadership
• Drive initiatives to enhance data accuracy and visibility, empowering teams with reliable information for decision-making
• Collaborate with cross-functional leaders to identify pain points and inefficiencies with Jira, driving process improvement initiatives
• Champion the adoption of standardized Jira and Confluence workflows and practices, ensuring consistency across teams and departments
• Oversee the documentation generated by your team for use by Carrot’s enablement teams as instructional materials
• Act as a resource for department leaders, ensuring teams are equipped to leverage the software and tools implemented by the Operations team effectively
• Establish and enforce governance policies for Jira and Confluence usage, including user permissions, data hygiene, and project configurations
• Ensure documentation of processes, guidelines, and solutions is up-to-date and easily accessible within Confluence
• Partner with internal stakeholders to define requirements and deliver innovative solutions to support evolving business needs
• Lead pilot programs and phased rollouts of new tools, workflows, and configurations
• Serve as the organization’s go-to expert on the tools we rely on, staying current with new feature updates and industry trends
• Provide thought leadership on the adoption of new features, tools, and methodologies to maximize the value of the Atlassian suite

Preferred Qualifications

• Experience working within an OKR framework
• Exposure to high-growth or dynamic work environments
• Familiarity with additional Atlassian tools, such as Trello, Bitbucket, or Opsgenie
• Strong analytical and problem-solving skills, with a focus on continuous improvement

Benefits

• Health and wellness benefits
• Retirement savings plans
• Short- and long-term incentives
• Parental leave
• Family-forming assistance
• Competitive compensation package
• The starting base salary for this position will range from $151,000-$165,000