Senior Operations Manager

Summary

Join Prompt, a rapidly growing healthcare software company, as a Senior Operations Manager. Work directly with the Operations Lead and executive team to drive key business projects and initiatives. You will coordinate with multiple departments, identify process bottlenecks, and collaborate with stakeholders to ensure scalability and growth. This role involves mentoring junior team members and utilizing data to support strategic initiatives. The ideal candidate possesses strong operational experience, project management skills, and exceptional communication abilities. Prompt offers a competitive salary, remote/hybrid work options, and a comprehensive benefits package.

Requirements

• 3-5 Years experience in Operations Roles or Operations adjacent roles
• Educational background/degree in a relatable STEM or Business field
• Seasoned Project Management Skills
• Exceptional organizational skills
• Outstanding written and verbal communication skills
• Strong attention to detail
• Ability to analyze large sets of data to identify trends, areas of improvement, and actionable insights using scripting, database languages, and spreadsheets
• Proficiency in the following Software/Tools: Microsoft Excel / Google Sheets
• Proficiency in the following Software/Tools: CRMs (HubSpot, Salesforce, Zoho, etc.)
• Proficiency in the following Software/Tools: Project Management Softwares (Asana, Trello, etc.)
• Proactive, self-motivated, and self-directed, with the ability to learn quickly and autonomously
• Comfortable with frequent context-shifting and ranking task priorities

Responsibilities

• Gain deep understanding of automated and manual processes that sustain Prompt team
• Drive key projects and initiatives alongside the Leadership team
• Present solutions and ideas to immediate process disruptions to key stakeholders
• Research and define bottlenecks within company processes and workflows
• Develop and implement scalable processes across departments and companies
• Review projects and work of Operations Associates and Analysts
• Assist in training and mentoring new team members
• Utilize data to backup strategic projects and initiatives

Preferred Qualifications

Programming experience 1-3yrs (Python, JavaScript, SQL, etc)

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k